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Category archives: Call Center Life

Is call center life tough? Well, not when your agents are using an effective, efficient, and flexible software for this that scales with the size of you organization. Read all posts related to what's it like to run a call center and be a part of it.

July 05, 2019

5 Pro Tips to Retain Your Best Call Center Agents

These days, businesses need to give their employees a reason to stay at the company. Providing an outstanding working environment and conditions is essential, but it is increasingly not enough in a business world where…
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June 05, 2019

How Call Center Gamification Can Help You Retain Your Agents

Agent retention is of utmost importance for any call center that wants to thrive in the (...)
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April 03, 2019

The Power of Positive Attitude in Customer Service

Let’s be honest, customer service departments are not known as particularly positive places, often being associated (...)
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February 01, 2019

5 Handy Tips for Training Call Center Agents

Motivated agents are the key to your call center’s success. Also, it is your agents who (...)
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January 18, 2019

Here’s How Call Center Agents Can Handle Angry Customers

Negative stereotypes about call centers are often exaggerated, but one thing is true: call center agents (...)
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January 10, 2019

A Day in the Life of VCC Live®’s Support Team

So you’re thinking of joining VCC Live®’s support team but you’re not quite sure if it’s (...)
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December 13, 2018

Fighting Call Center Turnover: How to Boost Morale in Your Agent Team

Working as a call center agent is not easy. Agents spend most of their time on (...)
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December 06, 2018

How to Prepare Your Call Center for a Holiday Peak Season

Christmas is just around the corner! By this time of the year, most of us have (...)
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November 16, 2018

The Most Important Benefits of Hiring Remote Agents

The idea of hiring remote agents has become more and more popular in call centers. This, (...)
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November 09, 2018

How to Prepare for a Call Center Agent Interview

You may not think so but working as a call center professional has a great potential: (...)
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