The latest trends and hot topics about Customer Experience, Technology, and Business
positive-attitude-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.

Read more

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
5-handy-tips-training-call-center-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
2 min read

Motivated agents are the key to your call center’s success. Also, it is your agents who can keep your customers happy in the long run. Therefore, we collected some handy tips for training call center agents to help you get great results from your agents. Make sure to check them and out and start using them today!

Read more
vcc-lives-support-team
András Czúth
András Czúth
in VCC News
4 min read

So you’re thinking of joining VCC Live®’s support team but you’re not quite sure if it’s the right move for you? To help you out, this article aims to give you an idea of what it’s like to work as part of the support team at an innovative tech company providing cloud-based contact center solutions worldwide.

Read more
prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

Read more
benefits-hiring-remote-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

The idea of hiring remote agents has become more and more popular in call centers. This, of course, has brought significant changes to the industry – luckily, in good ways. In fact, relying on remote agents can be highly beneficial for call centers in terms of productivity, operations, and cost-effectiveness.

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.

Privacy Settings Center

Necessary

Necessary cookies are essential in order to navigate around a website and use its basic features. You must accept these cookies as the website cannot function properly without them.

__cfduid,debug,PHPSESSID

Marketing

Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you.

__atuvc,__atuvs,_at.cww,_hjIncludedInSample,_hjRecordingEnabled,ads/user-lists/#,at-lojson-cache-#,at-rand,bt2,di2,_fbp,IDE,lidc,loc,NID,ouid,r/collect,rc::a,rc::b,s,test_cookie,uid,uvc,vc,xtc

Statistics

Statistic cookies collect data to help us understand how visitors use our websites and are used to improve the user experience. These cookies don’t collect personal information and cannot identify visitors.

_ceg.s,_ceg.u,_ga,_gat,_gid,_gat_UA-1696494-11

Other

Other cookies are those cookies that do not fall into the categories above. These cookies are in the process of being classified.

loglevel,socketCluster.authToken,u,webchatClientId,webchatOpen