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prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

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benefits-hiring-remote-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

The idea of hiring remote agents has become more and more popular in call centers. This, of course, has brought significant changes to the industry – luckily, in good ways. In fact, relying on remote agents can be highly beneficial for call centers in terms of productivity, operations, and cost-effectiveness.

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gig-economy-workers-affects-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

As call centers have a bad reputation for being soul-killing environments to work in, it’s no surprise that agent retention has always been a challenge for customer service departments. While stereotypes are often exaggerated, let’s face it: call center life is not easy. But is there a way to make call centers more attractive to job seekers? Luckily, there is.

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overcome-language-barriers-in-the-call-center
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

As multilingual customer service departments are on the rise, call center agents often find themselves experiencing language barriers with customers during phone conversations. Language barriers may be based on agents and customers speaking different languages, and can also result from differences in regional dialects and accents, and bad phone connections.

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