The latest trends and hot topics about Customer Experience, Technology, and Business

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
must-know-call-center-terminologies
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
10 min read

ACD, ATT, BCP, Robinson list, call blending. Just a few of the call center terminologies, abbreviations, and jargon that dominate our business conversations on a daily basis in the call center. Are familiar with all of them? Here’s a list of 50 must know call center terminologies to help you out! 

Read more
positive-attitude-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.

Privacy Settings Center

Necessary

Necessary cookies are essential in order to navigate around a website and use its basic features. You must accept these cookies as the website cannot function properly without them.

__cfduid,debug,PHPSESSID

Marketing

Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you.

__atuvc,__atuvs,_at.cww,_hjIncludedInSample,_hjRecordingEnabled,ads/user-lists/#,at-lojson-cache-#,at-rand,bt2,di2,_fbp,IDE,lidc,loc,NID,ouid,r/collect,rc::a,rc::b,s,test_cookie,uid,uvc,vc,xtc

Statistics

Statistic cookies collect data to help us understand how visitors use our websites and are used to improve the user experience. These cookies don’t collect personal information and cannot identify visitors.

_ceg.s,_ceg.u,_ga,_gat,_gid,_gat_UA-1696494-11

Other

Other cookies are those cookies that do not fall into the categories above. These cookies are in the process of being classified.

loglevel,socketCluster.authToken,u,webchatClientId,webchatOpen