The latest trends and hot topics about Customer Experience, Technology, and Business
5-handy-tips-training-call-center-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
2 min read

Motivated agents are the key to your call center’s success. Also, it is your agents who can keep your customers happy in the long run. Therefore, we collected some handy tips for training call center agents to help you get great results from your agents. Make sure to check them and out and start using them today!

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vcc-lives-support-team
András Czúth
András Czúth
in VCC News
4 min read

So you’re thinking of joining VCC Live®’s support team but you’re not quite sure if it’s the right move for you? To help you out, this article aims to give you an idea of what it’s like to work as part of the support team at an innovative tech company providing cloud-based contact center solutions worldwide.

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prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

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benefits-hiring-remote-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

The idea of hiring remote agents has become more and more popular in call centers. This, of course, has brought significant changes to the industry – luckily, in good ways. In fact, relying on remote agents can be highly beneficial for call centers in terms of productivity, operations, and cost-effectiveness.

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