The latest trends and hot topics about Customer Experience, Technology, and Business
gig-economy-workers-affects-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

As call centers have a bad reputation for being soul-killing environments to work in, it’s no surprise that agent retention has always been a challenge for customer service departments. While stereotypes are often exaggerated, let’s face it: call center life is not easy. But is there a way to make call centers more attractive to job seekers? Luckily, there is.

Read more

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
overcome-language-barriers-in-the-call-center
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

As multilingual customer service departments are on the rise, call center agents often find themselves experiencing language barriers with customers during phone conversations. Language barriers may be based on agents and customers speaking different languages, and can also result from differences in regional dialects and accents, and bad phone connections.

Read more
life-call-center-manager
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Have you ever wondered what a day in the life of a call center manager is like? What are the challenges they need to overcome on a daily basis? In reality, call center managers really do have a lot to deal with: when it comes down to it, they hold responsibility for the overall performance and budget of the organization, and ultimately create the foundation for a call center’s success.

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.