Category archives: Business

Taking the time to listen in and assess the quality of your phone conversations between agents (...) Taking the time to listen in and assess the quality of your phone conversations between agents and customers is essential for providing good service, customer loyalty, and revenue.

Having previously written about the benefits of a remote workforce, the topic comes up again in (...)

In our ever-competitive world, call centers that handle incoming calls cannot afford to lose a single (...)

In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information (...)

Given the high volume of customer service interactions call centers have on a daily basis, monitoring (...)

As 2019 increasingly becomes a distant memory, it’s time to gear up for the newest customer (...)

No matter how good your product or service is, customers will more often than not have (...)

Have you ever asked your customers what the first thing is that comes to their minds (...)

People tend to say cold calling is dead, but in reality, there’s still a lot of (...)

In today’s CX-driven world, customers can choose from a number of platforms when they want to (...)