+44 208 638 0169
GET STARTED

Category archives: Business

Browse through all posts related to doing business and how it relates to having an efficient and effective contact center solution. Learn how to get the most out of your software to ensure top-notch customer communication.

March 27, 2019

Your Call Center Needs a Predictive Dialer. Here’s Why!

When it comes to sales, reaching the maximum amount of potential customers is vital for the success of any business. However, many call centers still rely on manual dialers, with call center agents having to…
read more
March 26, 2019

How to Accept Payments Over the Phone – And Stay Secure

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more (...)
read more
February 15, 2019

Top Benefits of Virtual Call Centers

The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer (...)
read more
February 01, 2019

Leveraging Speech Recognition Technology in a Call Center

Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, (...)
read more
January 15, 2019

Top Call Center KPIs to Watch and Measure

In call centers, everything revolves around numbers and targets. And in such a competitive environment, it’s (...)
read more
December 07, 2018

Customer Service Trends to Watch Out for in 2019

Customer experience has a significant impact on business results, so if you haven’t already started to (...)
read more
December 04, 2018

Why VCC Live® is the Ideal Solution for Call Centers Utilizing Remote Agents

In today’s ever-evolving workplace, if you aren’t prepared to react and adapt to change, it could (...)
read more
November 28, 2018

Call Center Consulting: Increase Your Cross- and Upselling by Utilizing Expert Advice

While cross- and upselling is vital for any call center, achieving successful sales results depends on (...)
read more
October 18, 2018

6 Telesales Tips to Increase Efficiency

There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely (...)
read more
October 05, 2018

How to Make the Best of Your Customer Service Database

As we all know, call centers are basically data centers. And as data continually flows through (...)
read more
1 2 3 4 5 6 7 8
1 2 … 4 5 6 7 8
https://vcc.live/wp-content/uploads/2021/01/blog_industry_bg-min.png

Read More From Our Industry Experts

Ebooks

VCC Live Contact Center Experts sharing their knowledge to guide you around.

Webinars

Attend live webinars or watch on-demand webinars for free to learn about the latest trends in the contact center industry.

Customer Success Stories

Know more about how our software helped customer-driven companies succeed.
https://vcc.live/wp-content/uploads/2021/01/blog_bottom_section_bg-min.png

Get a guided view and see how we can help you
improve your customer connections

Our solution consultants will contact you shortly

Book Demo Contact us