VCC Live Team

Trying to catch up with the remote work trend? Here are five essential functions to help you get started.

Ensure your outbound sales campaign's on the right track by making use of some of the most insightful metrics out there.

Managing a debt can be a headache. You have to call people who don’t want to be called, contact information is often not up-to-date, and there can be frequent breakdowns in communication between collectors and debtors.  However, by tracking the right debt collection KPIs, you can gain a better understanding of your operations and begin… (...)

Once again, the company proves to be one of the safest European cloud contact center software providers concerning financial data security. As VCC Live strengthens its presence as a CcaaS provider for European financial and sales-oriented organizations, such as 4Finance, Sun Finance and Mogo Finance, being PCI DSS-compliant reinforces the company’s commitment to information security… (...)

Based on a recent study upwards of 79% of shopping cart purchases are abandoned, this can vary greatly by sector. These lost transactions provide an opportunity to be converted to sales by deploying a better more sophisticated strategy. This varies greatly by sector: Customer Segmentation – Based on the value of the purchase or previous… (...)

Find out how to improve call center service level with advanced CX technologies!

With potential disruption from the current pandemic, we spent the last few weeks adding additional steps to our business continuity plan and testing our capacity to work remotely. (...)

There are times when data alone cannot help you understand what really is going on during calls. It is for these reasons that you should consider utilizing real-time monitoring, a powerful tool which allows you to listen in to ongoing conversations, supervise your agent’s input as needed, and join a call if necessary. (...)