Dan Solomon

We offer our findings from an extensive data analysis across 3.8 million inbound calls and 41,000 (...) We offer our findings from an extensive data analysis across 3.8 million inbound calls and 41,000 hours of caller time spent in IVR.

Check out our extensive call center security checklist to learn all things you need to keep (...)

We speak to three clients to get their take on the exponential growth of automation tools (...)

20 years is a long time, especially in tech. Rather than tell you everything that’s happened (...)

Clients can connect a range of chat apps to VCC. WhatsApp Business, Viber, Telegram, Instagram and (...)

In this article, we explore a few ways how microfinance institutions can develop a strong customer (...)

In this article, we use our market knowledge to explore the five contact center industry trends (...)

VCC Live is delighted to be exhibiting at this year's Call & Contact Centre Expo in (...)

From VPNs to call recordings, here we share a few of our best-practice tips for your (...)

We take a look at how outsourced call centers are going beyond just cost savings to (...)