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Superior customer experience
starts with exceptional voice quality

Maximize customer satisfaction with crystal-clear call quality and advanced
calling features, such as skill-based routing, VIP queues, predictive dialer and
unlimited IVR levels.

Book Demo

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Seamless voice service

High-quality digital VoIP lines ensure high customer satisfaction at all times during business calls.

Outbound and Inbound features

Your team can make and receive phone calls in parallel, allowing you to blend your calls to maximize your efficiency and eliminate agent idle times.

ACD

Easily set up and manage automatic call distribution based on agent skills. No IT help needed.

Reliable telco service

If the voice quality monitor notices any line quality issues, it switches between telco providers, allowing you to maintain optimum voice quality at all times.

Use new or existing international phone numbers

You can use your current phone numbers, or we can provide you with local numbers from more than 60 countries.

Call recording and Call whispering

Give feedback to agents based on call recordings, or listen in live on their calls to assist them as they speak.

Pricing features

Prioritize Intelligently

Prioritize customer requests and manage your tickets efficiently

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Skill-based routing

Assign incoming calls to the most suitable agent in the team,
easily create rules for appropriate call assignments.

VIP queues

Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.

Create algorithms

We customize your flows so you can automate call
distribution rules

Ticketing System

Receive pending ticket alerts, avoid escalation issues and
share customer history with relevant agents.

Unlimited IVR levels and functions

Deliver personalized customer experience and automation.

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A simple and Flexible Solution for Your Calls

A quick and easy cloud solution, requiring no IT maintenance and knowledge for daily use.
You can concentrate on your operations, we take care of the rest.

Upscale Faster

React quickly to peak periods
by scaling up your operations
with just a few clicks.

Work Remotely

Work anytime, anywhere with our easy-to-use cloud solution.
Setup is simple, no IT help needed

Easy-to-use Script Editor

Design tailor-made scripts effortlessly using our
highly-customizable script editor.

Telco Consultancy

We strive to offer the best call tariffs
in the market and help you with
Number Portability and SIP
Connectivity.

Advanced Dialers

Keep your abandoned call rate under 3% and increase your team’s
talk-time to up to 41+ min/hour.

Power Dialer

Click-to-Call
Decrease dialing time
Decrease agent waiting time

Predictive Dialer

Automated calling
Increased active talk time
Handle twice as many calls
No waiting time between calls

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Activate other communication channels to provide
omnichannel customer experience

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Complete email platform to
prioritize, automatize, and easily
communicate with your
customers

Learn more

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SMS

International SMS ideal for mass
sending, notifications and order
confirmations

Learn More

Chat

Live chat that integrates with any
platform and enables real time
talks with your customers

Learn More

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Multichannel

Unify your customer experience
and engage with customers
through the channels they prefer

Learn More

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CRM Integration

Use contextual customer data
from your CRM directly
to our software

Learn more

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Read our Success Stories

Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level

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UPC

Helping UPC to better coordinate in-house and external call centers

With VCC Live, UPC increased their sales efficiency by as much as 23%. Check out this case study to learn more.

DHL

DHL moving contact center operations to the cloud

Read on to find out how DHL made their contact center A LOT more efficient and productive.

4Life Direct

Outstanding sales results with customizable contact center software

Here’s how implementing a robust contact center software helped a large player in the insurance business make their customer acquisition a lot more effective.

UPC

Helping UPC to better coordinate in-house and external call centers

With VCC Live, UPC increased their sales efficiency by as much as 23%. Check out this case study to learn more.

DHL

DHL moving contact center operations to the cloud

Read on to find out how DHL made their contact center A LOT more efficient and productive.

4Life Direct

Outstanding sales results with customizable contact center software

Here’s how implementing a robust contact center software helped a large player in the insurance business make their customer acquisition a lot more effective.