Assign incoming calls to the most suitable agent in the team,
easily create rules for appropriate call assignments.
Superior customer experience
starts with exceptional voice quality
Maximize customer satisfaction with crystal-clear call quality and advanced
calling features, such as skill-based routing, VIP queues, predictive dialer and
unlimited IVR levels.
Seamless voice service
High-quality digital VoIP lines ensure high customer satisfaction at all times during business calls.
Outbound and Inbound features
Your team can make and receive phone calls in parallel, allowing you to blend your calls to maximize your efficiency and eliminate agent idle times.
ACD
Easily set up and manage automatic call distribution based on agent skills. No IT help needed.
Reliable telco service
If the voice quality monitor notices any line quality issues, it switches between telco providers, allowing you to maintain optimum voice quality at all times.
Use new or existing international phone numbers
You can use your current phone numbers, or we can provide you with local numbers from more than 60 countries.
Call recording and Call whispering
Give feedback to agents based on call recordings, or listen in live on their calls to assist them as they speak.
Prioritize Intelligently
Prioritize customer requests and manage your tickets efficiently
Skill-based routing
VIP queues
Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.
Create algorithms
We customize your flows so you can automate call
distribution rules
Ticketing System
Receive pending ticket alerts, avoid escalation issues and
share customer history with relevant agents.
Unlimited IVR levels and functions
Deliver personalized customer experience and automation.
A simple and Flexible Solution for Your Calls
A quick and easy cloud solution, requiring no IT maintenance and knowledge for daily use.
You can concentrate on your operations, we take care of the rest.
Upscale Faster
React quickly to peak periods
by scaling up your operations
with just a few clicks.
Work Remotely
Work anytime, anywhere with our easy-to-use cloud solution.
Setup is simple, no IT help needed
Easy-to-use Script Editor
Design tailor-made scripts effortlessly using our
highly-customizable script editor.
Telco Consultancy
We strive to offer the best call tariffs
in the market and help you with
Number Portability and SIP
Connectivity.
Advanced Dialers
Keep your abandoned call rate under 3% and increase your team’s
talk-time to up to 49 min/hour.
Power Dialer
- Click-to-Call
- Decrease dialing time
- Decrease agent waiting time
Predictive Dialer
- Automated calling
- Increased active talk time
- Handle twice as many calls
- No waiting time between calls
Activate other communication channels to provide
omnichannel customer experience
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Chat
Live chat that integrates with any
platform and enables real time
talks with your customers
Multichannel
Unify your customer experience
and engage with customers
through the channels they prefer
CRM Integration
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to increase their sales efficiency by 23%. Check out this case study to learn more!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why choose VCC Live?
100% Cloud Technology
All you need is
an internet connection,
computers, and
headsets
10 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go
with monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in a
few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies from many industries all over the world
Take your customer experience to a whole new level
Our team of consultants is ready to answer all your queries.