Maximize customer satisfaction with crystal-clear call quality and advanced
calling features, such as skill-based routing, VIP queues, predictive dialer and
unlimited IVR levels.
High-quality digital VoIP lines ensure high customer satisfaction at all times during business calls.
Your team can make and receive phone calls in parallel, allowing you to blend your calls to maximize your efficiency and eliminate agent idle times.
Easily set up and manage automatic call distribution based on agent skills. No IT help needed.
If the voice quality monitor notices any line quality issues, it switches between telco providers, allowing you to maintain optimum voice quality at all times.
You can use your current phone numbers, or we can provide you with local numbers from more than 60 countries.
Give feedback to agents based on call recordings, or listen in live on their calls to assist them as they speak.
Prioritize customer requests and manage your tickets efficiently
Assign incoming calls to the most suitable agent in the team,
easily create rules for appropriate call assignments.
Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.
We customize your flows so you can automate call
distribution rules
Receive pending ticket alerts, avoid escalation issues and
share customer history with relevant agents.
Deliver personalized customer experience and automation.
A quick and easy cloud solution, requiring no IT maintenance and knowledge for daily use.
You can concentrate on your operations, we take care of the rest.
React quickly to peak periods
by scaling up your operations
with just a few clicks.
Work anytime, anywhere with our easy-to-use cloud solution.
Setup is simple, no IT help needed
Design tailor-made scripts effortlessly using our
highly-customizable script editor.
We strive to offer the best call tariffs
in the market and help you with
Number Portability and SIP
Connectivity.
Keep your abandoned call rate under 3% and increase your team’s
talk-time to up to 49 min/hour.
Power Dialer
Predictive Dialer
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Chat
Live chat that integrates with any
platform and enables real time
talks with your customers
Multichannel
Unify your customer experience
and engage with customers
through the channels they prefer
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
Immediate and secure collection during a phone conversation
Moving from on-premise software to the Cloud with VCC Live
Multi-channel sales – focusing on effectiveness
All you need is
an internet connection,
computers, and
headsets
We have the
experience you
need to support
your operations
There are no hidden
fees, pay as you go
with monthly or
annual contracts
We provide you with
a new agent set in a
few seconds
GDPR compliant,
ISO and PCI DSS
certifications
Dedicated Key
Account Manager
and 24/7 support
team
Our team of consultants is ready to answer all your queries.
