Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Supporting customer service, sales and debt collection activities across a number of industries.
Give your agents the tools they need to excel with a cloud-based contact center software
that’s stacked with intelligent features and allows them to work from anywhere.
Build an exceptional customer journey with multichannel, IVR, and skill-based routing.
Ramp up agent productivity with advanced dialers, voicemail detection, and live dashboards.
Recover like never before with predictive dialer, phone payments, and real-time collection data.
Meet the market’s ever-changing demands with scalable, omnichannel software that’s swift to implement and easy to use. Deliver exceptional customer service, boost sales, and accelerate collections for clients – all with just one platform.
Create a personalized CX that drives satisfaction and loyalty. With just one platform you can resolve queries fast, integrate with your CRM, empower self-service, provide payment convenience, and much more.
Elevate your CX with connectivity, resolutions, and security. Offer customers omnichannel communication, provide automated 24/7 availability, safeguard all data with robust security, and upsell services.
Easily manage calls, claims and much more. Handle high call volume with intuitive routing, sync customer records for better handling, stay compliant with quality monitoring, and boost renewals with sales tools.
Manage all customer interactions with just one platform. Give customers an omnichannel experience, automate outreach for reminders, and accelerate collections with over-the-phone payments.
Easily build and manage a great patient experience. Better manage high call volumes, enable self-service, reduce wait times, improve agency efficiency, and safeguard patient data with robust security.
We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.
| VCC Live | Five9 | Genesys | NICE | |
|---|---|---|---|---|
| Meets requirements | 8.8 ★ | 8.1 | 8.4 | 8.8 |
| Ease of use | 9.0 ★ | 8.2 | 8.9 | 8.8 |
| Ease of setup | 8.6 ★ | 7.6 | 8.3 | 7.9 |
| Quality of support | 9.0 ★ | 8.0 | 7.9 | 8.4 |
| Partnership | 9.2 ★ | 8.5 | 8.3 | 8.2 |
| Product direction | 8.8 ★ | 6.9 | 8.4 | 8.2 |
Our feature-filled cloud contact center software
helps you manage the full scope of your activities.
