Streamline All Client Touchpoints with VCC Live 360

Get rid of the friction of switching between apps. VCC Live 360 consolidates all communication history, data, and tasks into one intuitive browser tab.

• See the full picture: View all emails, chats, and call logs in real time to give every customer a personalized answer.
• Connect every channel: Handle Voice, Email, SMS, and Webchat from one platform without losing context.
• Scale better with AI: Let AI handle laborious or repeatable tasks so agents can focus on the client.
• Work from anywhere: Onboard your agents remotely from any operating system, without the need to download and install software.
• Stay compliant: Keep your and your clients’ data safe with compliance, wherever you’re located.

Omnichannel to keep all communication under the same Interface

• Switch channels seamlessly: Move between email, voice, chat without disrupting the ongoing conversation.
• Never lose context: See the full interaction history before you even say hello to the client.
• Route intelligently: Direct chats and emails automatically to the agent best skilled to handle them.
• Keep customer notes synced: Whether your agents use VCC Live from their desktop, mobile or via integrations, ticket updates are always synced without delay.
• Monitor performance centrally: Track real-time KPIs for voice, chat, and email on a single dashboard to spot trends without merging data from different tools.

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Automation & AI to improve productivity

• Transcribe calls automatically: Get instant text versions of voice calls for compliance and quality checks.
• Summarize with one click: Generate concise summaries of calls and tickets to cut wrap-up time.
• Rephrase responses: Assist agents in crafting professional email and chat answers in seconds.
• Support via chatbots: Use VCC Live AI to handle routine questions and free up human agents.
• Automate manual workflows: Equip your team with an AI Assistant to accelerate their daily operations.

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Browser-based to remove device limitations

• Log in without installation: Open any major browser and start working immediately.
• Eliminate hardware dependency: If a workstation fails, agents can switch to a backup device and resume work instantly from any operating system , without waiting for IT support or software re-installation.
• Manage remote teams: Oversee dispersed teams and work-from-home agents with total visibility.
• Scale up instantly: Add seats or features right away to handle seasonal spikes.
• Adopt the interface quickly: Reduce training time with a modern layout designed for speed.

READ ABOUT BROWSER SPECIFICATIONS

Maximum security to keep your data safe

• Meet enterprise standards: You can rely on our fully certified SOC 2, ISO 27001, and ISO 22301 processes.
• Process payments securely: Use our PCI-DSS compliant environment to handle payments, even with remote agents.
• Control access strictly: Manage permissions and data visibility down to the individual user level.
• Redact sensitive data: Automatically detect and mask private information in transcripts and recordings.
• Secure client data with bank-grade compliance: VCC Live 360 adheres to the strictest regulatory standards to keep your client data safe.

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