Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Drive higher levels of talk time and agent productivity with an automation-led platform that’s equipped with powerful outbound features.
Take your sales, collections and other outbound projects to new levels.
Use omnichannel software with performance automated dialers, voicemail detection and more to increase active talk time.
Manage multiple outbound projects with ease and easily coordinate agents between campaigns for optimal performance.
Use out-of-the-box and custom integrations to easily sync your CRM and other trusted sales tools with our software.
Use digital VoIP lines for crsytal-clear connection and automatically switches between telco providers for great coverage.
Help agents to level up their outbound performance with a host of call monitoring features and dynamic scripting.
Build and maintain KPI dashboards that provide you with a strong awareness and customize however you want.
Voice
SMS
Live chat
Chat apps
Social media
Boost your outbound performance by only handling live calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.
Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.
Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.
View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.
Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them on sales scenarios and include forms to collect key data for your CRM.
Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
VCC Live also offers telco consultancy to ensure you have everything you need.
Number Portability
SIP Connectivity
Local Rates
International DID numbers
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
Use voicemail detection to:
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
Effective Communication is a Sweden-based BPO firm specialized in the delivery of sales. Partnering with VCC Live enabled them to:
Vodafone uses VCC Live to support their sales and debt collection activities. Our platform has enabled them to:
Let’s discuss outbound call center software
needs and a solution that works for you.
