Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Deliver greater engagement and faster resolutions with an omnichannel contact center solution that’s stacked with intelligent features.
Easily manage all of your inbound activities with just one platform.
Delight customers with the freedom to connect with your business over phone, SMS, email, live chat, and more.
Boost first contact resolution by connecting customers with the agents best-suited to handling their query.
Use digital VoIP lines for crsytal-clear connection and automatically switches between telco providers for great coverage.
Make use of tools such as skills-based routing, IVR and more to manage high call volumes and diminish wait times.
Help agents to improve with call monitoring features and quality management tools for providing valuable feedback.
Swiftly adapt to meet your sales call center needs with workforce management tools and concurrent user pricing.
Voice
SMS
Live chat
Chat apps
Social media
Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.
Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.
Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.
Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them depending on customer requests and add data capture forms to collect key information.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
VCC Live also offers telco consultancy to ensure you have everything you need.
Number Portability
SIP Connectivity
Local Rates
International DID numbers
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR trees in VCC Live.
With VCC Live, it’s possible to make and receive calls without even leaving your CRM dashboard. See how this integration looks like and how it can make your life A LOT easier.
With this handy Salesforce integration you can:
Explore some of the sophisticated settings you can customize yourself in VCC Live. This will help you make changes without involving the IT team.
Watch this demo to see how easy it is to:
Retail leader Decathlon switched from an unreliable system to VCC Live which enabled them to:
tbi bank offers consumer finance and business lending to more than 1.4 million people across Europe. VCC Live helped them to:
From having no contact center platform in place to exceeding key service levels.
Learn about Decathlon’s objectives, implementation and their most-valued features
– as told by one of their customer service leaders.
Let’s discuss inbound call center software
needs and a solution that works for you.
