Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Looking for an easy switch from Genesys?
Users rate VCC Live higher than Genesys based on
platform experience, ease of use, quality of support, and more!
| VCC Live | Genesys | |
|---|---|---|
| Meets requirements | 8.8 ★ | 8.5 |
| Ease of use | 9.0 ★ | 8.9 |
| Ease of setup | 8.7 ★ | 8.3 |
| Ease of admin | 8.4 ★ | 8.4 ★ |
| Quality of support | 9.0 ★ | 8.1 |
| Partnership | 9.3 ★ | 8.4 |
| Product direction | 8.7 ★ | 8.6 |
Check out the full G2 comparison here.
VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities.
Check out a few examples how users can adapt the platform to fit the way they work.
Learn how Decathlon partnered with VCC Live to level up its customer
service capabilities by introducing our cloud call center software.
VCC Live represents an excellent alternative to Genesys based on several factors. VCC Live outscores Genesys across multiple categories based on user reviews due to the platform’s ease of setup and use, campaign management, dialer options, dedication to users, and more competitive pricing.
VCC Live provides a far more consultative approach to its plans and pricing than Genesys. The plans are based on more precise needs for users and aren’t a “one-size-fits-all” approach. VCC Live will hold discovery calls with new customers to understand exact challenges and build a solution accordingly. Also, VCC Live’s pricing is based on concurrent usage, enabling users to scale user licences up and down according to capacity. Check out VCC Live’s plans here: https://vcc.live/pricing/
VCC Live’s customer are proven to be the most satisfied based on customer reviews. The contact center software firm offers a comprehensive contact center solution enabling customers to manage the full scope of their activities. With no user coding or development required, VCC Live provides an easy-to-use platform that’s proven to help its customers succeed.
Contact VCC Live to discuss a contact
center solution that works for you.
