FAQ & Troubleshooting Handling Calls FAQ

Handling Calls FAQ

Reading Time: 1 minute

The most frequently-asked questions we receive regarding call handling.

Table of Contents

I cannot hear the other party and/or my microphone isn’t working


Why the call starts automatically without the agent accepting the call?

The automatic answer function may be enabled. See To Enable or Disable Automatic Answer.


There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.

Privacy Settings Center

Necessary

Necessary cookies are essential in order to navigate around a website and use its basic features. You must accept these cookies as the website cannot function properly without them.

__cfduid,debug,PHPSESSID

Marketing

Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you.

__atuvc,__atuvs,_at.cww,_hjIncludedInSample,_hjRecordingEnabled,ads/user-lists/#,at-lojson-cache-#,at-rand,bt2,di2,IDE,lidc,loc,NID,ouid,r/collect,rc::a,rc::b,s,test_cookie,uid,uvc,vc,xtc

Statistics

Statistic cookies collect data to help us understand how visitors use our websites and are used to improve the user experience. These cookies don’t collect personal information and cannot identify visitors.

_ceg.s,_ceg.u,_ga,_gat,_gid

Other

Other cookies are those cookies that do not fall into the categories above. These cookies are in the process of being classified.

loglevel,socketCluster.authToken,u,webchatClientId,webchatOpen