Handling Calls FAQ
The most frequently-asked questions we receive regarding call handling.
Table of Contents
- I cannot hear the other party and/or my microphone isn’t working
- Why the call starts automatically without the agent accepting the call?
I cannot hear the other party and/or my microphone isn’t working
- Try to unplug and then plug in your headset device back into your computer’s USB port or headphone jack.
- Make sure your Windows audio configuration is correct. See To Set up Your Headset.
- See if your headset device passes the echo test. See To Test a Headset Device in VCC Live® Desk.
Why the call starts automatically without the agent accepting the call?
The automatic answer function may be enabled. See To Enable or Disable Automatic Answer.
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