Real-time payment over the phone will speed up your
debt collection and telesales operations
Optichannel Debt Collection Software
VCC Live’s end-to-end debt collection software solution merges
self-service with customer segmentation, contact center features,
live payment offers, and full CRM integration to enhance PTP
commitments recovery
IVR with TTS and CRS
Integrations
Real Time Snapshots
Authentication
VCC Live Pay PCI Compilant
Database Segmentation
Intelligent Routing
Settlements
Customer Segmentation
- Balance ranges
- Payments in arrears
- Last-agent feature
- Skilled based agents
Telephony
- Campaign specific CLI
- 1 million + daily call capacity
- Cascade dialing
- SMS
Settlement Offers
- Discound percentage
- Monthly plans
- Minimum payment
- Cut-off date
Transaction Options
- VCC Live Pay gateway
- Agent assisted
- Ref for bank deposit
- M-CRM field collector App
Check out this video to see how our debt recovery
software works in practice
With VCC Live Pay your agents can instantly initiate credit or debit card payments during a call. Card details are inputted via phone touchpad buttons, and agents have no access to personal data at any time throughout the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
- Incoming sales, help-desk sales, service sales
Improved supervisor experience
We know you have better things to do than waste time on overly-
complicated systems. Our supervisor menu gives an overview of
your teams’ performance, and allows you to change set-ups on the
fly, without need for IT help.
Have all metrics at your fingertips
Customize dashboards to see all your real-time metrics in one place, or
export statistics to build reports based on your needs.
Real-time transaction screen
Use our cloud-based debt collection software to check the status of
all payment transactions in real-time, or specify a time period to
export global performance reports.
More Context for your Agents
Our debt recovery software’s agent screen shows customers’ debt
history, bringing more context to debt collectors’ conversations. If
needed, an agent can transfer their conversation, together with all
its CRM information, to another agent.
Our Business Model
VCC Live provides a “pay as you go” business model based on
uploaded debtor account credits. Our clients are charged monthly
based on uploaded debtor account records. Each account credit
includes the following telephony and SMS infrastructure:
- Automated calling
- CLI for each campaign
- Increased active talk-time
- 3 call attempts / connects to mobile or landline
- Handle twice as many calls
- SMS transaction verification
- No waiting-time between calls
- (SMS, Email or preview dialer call)
CRM Integration
CRM Integration
Use contextual customer data
from your CRM directly
in our debt recovery software
Read our Customer Success Stories
Learn how companies around the world are using our software
to take their customer experience to a whole new level.
UPC
Helping UPC to better coordinate in-house and external call centers
With VCC Live, UPC increased their sales efficiency by as much as 23%. Check out this case study to learn more.
DHL Case Study
DHL moving contact center operations to the cloud
Read on to find out how DHL made their contact center A LOT more efficient and productive.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies from many industries all over the world
Ready to recover debt like never before?
Our team will contact you in the next few hours.
Debt Collection Management Software Optimized for Your Business
With VCC Live’s cloud based debt collection software, you and your collectors
can extract payments with greater ease. Less stress, with greater results!
From initiating contact, to receiving payment, VCC Live makes the entire
process of collecting debt a quicker, less painful experience. Rather than
approaching every debtor with the same, heavy-handed approach, our call
center software with debt collecting features empowers you to collect
intelligently.
Customize your approach to fit each category of debtor, whether large or
small, in order to maximize repayment. Using a combination of automated
and agent interactions, you will be better equipped to tailor your approach to the particular situation. What’s more, our software’s interfaces improve the experience of both supervisors and agents, helping to increase the
productivity of your whole team.
Debt Recovery Software with live payment feature
In addition, once you’ve gotten in touch with debtors, VCC Live Pay makes
the act of collection itself easier than ever. Using our secure system, card
details can be inputted using a phone’s touchpad, meaning that agents do
not have access to any data during the payment process.
If you are ready to jump into the future of debt collection, then VCC Live is
the perfect fit for you. To book a free demo, or for more information on our
debt recovery software, get in touch with our team, and we’ll be sure to get
back to you within a few hours.