Real-time payment over the phone will speed up your
debt collection and telesales operations
Optichannel Debt Collector
Meet our end-to-end solution that merges self-service with customer
segmentation, contact center features, live payment offers, and full CRM
integration to enhance PTP commitments recovery
IVR with TTS and CRS
Integrations
Real-time Snapshots
Authentication
VCC Live Pay PCI Compilant
Database Segmentation
Intelligent Routing
Settlements
Customer Segmentation
- Balance ranges
- Payments in arrears
- Last-agent feature
- Skilled-based agents
Telephony
- Campaign specific CLI
- 1 million + daily call capacity
- Cascade dialing
- SMS
Settlement Offers
- Discount percentage
- Monthly plans
- Minimum payment
- Cut-off date
Transaction Options
- VCC Live Pay gateway
- Agent assisted
- Ref for bank deposit
- M-CRM field collector App
Watch the video to see how our solution works in practice
With VCC Live Pay your agents can instantly initiate credit or debit card payments during a call. The card details are inputted using the phone’s touchpad buttons, and operators have no access to it
at any time during the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
- Incoming sales, help-desk sales, service sales
The supervisor experience
We know you don’t have time to deal with overly-complicated systems. Our supervisor menu gives an overview of your teams’ performance, and you can also change set ups on the fly, without IT’s help.
Have all metrics at your fingertips
Customize dashboards to see all metrics in real-time in one place, or export all statistics to build reports based on your needs.
Real-time transaction screen
Check the status of all payment transactions in real-time, or choose a determined period of time to export global performance reports.
Context to your agents
Agent screen shows all customer debt history and brings more context to debt collectors conversations. If needed, an agent can transfer the conversation, together with all the CRM information, to another agent.
Our Business Model
VCC Live provides a “pay as you go” business model based on
uploaded debtor account credits. Our clients are charged monthly
based on the uploaded debtor account records. Each account
credit includes telephony and SMS infrastructure as described:
- Automated calling
- CLI for each campaign
- Increased active talk-time
- 3 call attempts / connects to mobile or landline
- Handle twice as many calls
- SMS transaction verification
- No waiting-time between calls
- (SMS, Email or preview dialer call)
CRM Integrations
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to reach a 23% increase in their sales efficiency. Take a look at the case study to know how!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies all over the world from many industries
Ready to recover debt like never before?
Our team will contact you in the next few hours.
