Optichannel Debt Collector

Meet our end-to-end solution that merges self-service with customer
segmentation, contact center features, live payment offers, and full CRM
integration to enhance PTP commitments recovery

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IVR with TTS and CRS

Integrations

Real-time Snapshots

Authentication

VCC Live Pay PCI Compilant

Database Segmentation

Intelligent Routing

Settlements

Customer Segmentation

Balance ranges
Payments in arrears
Last-agent feature
Skilled-based agents

Telephony

Campaign specific CLI
1 million + daily call capacity
Cascade dialing
SMS

Settlement Offers

Discount percentage
Monthly plans
Minimum payment
Cut-off date

Transaction Options

VCC Live Pay gateway
Agent assisted
Ref for bank deposit
M-CRM field collector App

Watch the video to see how our solution works in practice

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Real-time payment over the phone will speed up your
debt collection and telesales operations

With VCC Live Pay your agents can instantly initiate credit or debit card payments during a call. The card details are inputted using the phone’s touchpad buttons, and operators have no access to it
at any time during the process.

Increase payments over the phone
100% secure (PCI DSS certified)
Service upselling, extension, reactivation
Incoming sales, help-desk sales, service sales

Know More

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The supervisor experience

We know you don’t have time to deal with overly-complicated systems. Our supervisor menu gives an overview of your teams’ performance, and you can also change set ups on the fly, without IT’s help.

Have all metrics at your fingertips

Customize dashboards to see all metrics in real-time in one place, or export all statistics to build reports based on your needs.

Real-time transaction screen

Check the status of all payment transactions in real-time, or choose a determined period of time to export global performance reports.

Context to your agents

Agent screen shows all customer debt history and brings more context to debt collectors conversations. If needed, an agent can transfer the conversation, together with all the CRM information, to another agent.

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Our Business Model

VCC Live provides a “pay as you go” business model based on
uploaded debtor account credits. Our clients are charged monthly
based on the uploaded debtor account records. Each account
credit includes telephony and SMS infrastructure as described:

Automated calling
CLI for each campaign
Increased active talk-time
3 call attempts / connects to mobile or landline
Handle twice as many calls
SMS transaction verification
No waiting-time between calls
(SMS, Email or preview dialer call)

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CRM Integrations

Use contextual customer data
from your CRM direct
to our software

Learn More

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Read our Success Stories

Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level

UPC

Immediate and secure collection during a phone conversation

Using VCC Live, UPC managed to finalize 43% of their due payments over the telephone. Take a look at the case study to know how.

DHL

Moving from on-premise software to the Cloud with VCC Live

DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.

4Life Direct

Multi-channel sales – focusing on effectiveness

We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.

UPC

Immediate and secure collection during a phone conversation

Using VCC Live, UPC managed to finalize 43% of their due payments over the telephone. Take a look at the case study to know how.

DHL

Moving from on-premise software to the Cloud with VCC Live

DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.

4Life Direct

Multi-channel sales – focusing on effectiveness

We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.

Why choose VCC Live?

100% Cloud Technology

All you need is
internet connection,
computers and
headsets

10 years on the market

We have the
experience you
need to support
your operations

Transparent Pricing

There are no hidden
fees, pay as you go,
through monthly or
annual contracts

Highly Scalable

We provide you with
a new agent set in
a few seconds

Data Security

GDPR compliant,
ISO and PCI DSS
certifications

We Support You

Dedicated Key
Account Manager
and 24/7 support
team

Trusted by companies all over the world from many industries

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Ready to recover debt like never before?

Our team will contact you in the next few hours.

Book Demo Contact Us