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Personalized KPIs’ and a Remote Workforce
By using VCC Live’s cloud-based solution, Photel has access to easily available, accurate, and analyzable data. The company is able to effectively scale its reports, KPI’s, and metrics, based on the needs of their specific campaigns.
Handling a Wide Range of Customer Service Activities with One Cloud-Based Solution
Provident managed to modernize their processes, increase their collection rates and agent activity, and offer the possibility of remote work with VCC Live's cloud-based software.
Accurate KPI’s and agent development
Using VCC Live software has equipped the customer service center of Szallas.hu with analytics and effective agent training tools.
Switching to Remote Operations with Cloud-Based Contact Center Software
With VCC Live's cloud-based software, Credit Kasa was able to instantly switch to remote operations only in 2 days.
Effective data management and continued expansion
VCC Live has been a partner in helping GRÁNIT Bank provide the highest levels of customer care along with maintaining maximum security.
Skills-based Routing with VCC Live for Smooth Customer Interactions
With Skills-Based Routing and Real-Time Monitoring, Teladoc Hungary is not only able to immediately react to peak periods but also route their calls to their most suitable agents.
Switching to Remote Work with VCC Live in a Number of European Countries
Thanks to VCC Live's flexible cloud-based software, the company was able to instantly switch to remote operations in several of their European branches, mitigating the effects of COVID-19.
Modern Contact Center Solutions for a Digitally Savvy Younger Generation
Using VCC Live, Diákhitel can now customize their self-service IVR system while handling all of their activities on the same platform.
Personal Client Interactions With an Analyzable Data Set
With seamless CRM integration and customizable reporting features, VCC Live software has helped Outfittery provide a more personalized customer experience.
Leading microloan services in Vietnam with up to 90% agent availability
Setting up a remote contact center with full control of blended calls using automatic call distribution and predictive dialer features.
Immediate and secure collection during a phone conversation
Using VCC Live, UPC managed to handle 43% of their payments over phone. Take a look at the case study to know how!
VCC Live's predictive dialer allowed Protocall to fine-tune their dialer settings and reach the highest number of successful calls in their outbound campaigns.
Managing inbound and outbound calls efficiently with VCC Live
Telemarketing International managed to increase the number of reached customers by 30% using VCC Live’s predictive dialer.
Maximizing the efficiency of incoming calls with VCC Live
Using VCC Live, TBI Bank is now able to handle 95% of their incoming calls, allowing them to increase their efficiency by 50%.
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to increase their sales efficiency by 23%. Check out this case study to learn more!
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Managing customer data in a completely secure way
Combining cloud & physical contact center setups using home-based remote workforces while also having a physical brick-and-mortar contact center.
A unified approach to international telesales operations
With VCC Live’s software unique solution, Gigashopping increased its sales by 83% based on call-backs, while reducing costs for the company.
Raising the efficiency of debt collection using multichannel
Ferratum chose VCC Live’s multichannel solution to help them shorten their debt collection times and ensure a continuous flow of debt repayment
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