Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Easily automate and send wide-scale, personalized campaigns to customers with our SMS platform.
SMS has a huge open rate – over 90%!
Customize, automate and mass send text
messages to reach more customers than ever before.
Quickly compose messages in just a few steps, design templates for agent use, and conduct test sends.
Set up SMS in line with dispositions to for triggering messages based on certain customer actions.
Personalize SMS with any customer or campaign-specific information – from first names to account details.
Reach a wide-scale, international audience with your messages and let us provide you with the best telco rates.
Continue dialog with customers via SMS and enable agents to pick up SMS messages on an individual or shared basis.
Use omnichannel to instantly continue customer dialog across phone, email, and chat apps – in just one platform.
VCC Live’s SMS feature helps its users increase engagement with contacts in multiple ways.
Automate confirmations and notifications to customers regarding account changes, maintenance info, surveys, appointment reminders, and more.
Send promotions and follow-ups to new and existing customers to boost sales, promote product/service launches, and increase upselling opportunities.
Distribute payment reminders and alerts to debtors and automate follow-up messages if calls are unanswered.
Through our dedicated telco services, we’ll set you up with international phone numbers for your SMS campaigns.
We’ll provide you with the best telco rates to support campaigns to all countries of your operations.
With dedicated data centers from North America South Asia, you can be assured of a high-level and secure service.
Our KPI dashboards provide a holistic insight into your contact center performance. Monitor emails and other channels in real time, make swift decisions, and motivate agents with metrics.
Build and coordinate dashboards however you want by simply adding new metrics, using a drag-and-drop system, and even creating custom KPIs that fit your unique goals.
Sync VCC Live with a huge range of CRMs and other applications to make the most of your customer data.
Our software connects with a multitude of third-party platforms and we can also support entirely custom integrations.
Ferratum is a microloan specialist with over 2 million customers. Implementing VCC Live’s platform helped them to:
Explore our contact center software’s other channels.
Easily handle calls and provide customers with crystal-clear voice quality over digital VoiP lines.
Full email platform to prioritize, automate, and communicate with customers.
Deliver real-time, personalized support to answer queries and identify sales opportunities.
Expand your reach and connect with customers by using the world’s most popular IM apps.
Sync your company’s social media pages to enable digital engagement with customers.
Let’s discuss an SMS solution that works for you.
