Case studies


Intelligent harmonisation of in-house and outsource call centres


UPC Case study

UPC Case study


Intelligent harmonisation of in-house and outsource call centres

 

For UPC, as for any company, acquiring new customers efficiently is vital for business growth. Telesales is the most effective tool to achieve this aim. UPC uses Virtual Call Center’s solution to manage both their in-house and outsource telesales call centres, helping to speed up customer acquisition and manage increased inbound calls during campaigns.

This case study, presenting Virtual Call Center's cloud-based solution, can be downloaded in a PDF format. Please fill in the form below and click the Download button.

Have a question? Touch base by filling in our form.

Data privacy: We handle all received data as confidential information and we never share it with any third parties. By checking the box you sign up for our newsletter and agree to be bound by our terms and privacy policy.
close icon

Raising the efficiency of debt collection using multichannel functions


Ferratum case study

Ferratum case study


Raising the efficiency of debt collection using multichannel functions

 

Ferratum is a financial institution offering micro-loans via mobile phone and the internet. They chose Virtual Call Center’s multichannel solution to help them shorten their debt collection times and ensure a continuous flow of debt repayment – thus guaranteeing continuous profits.

This case study, presenting Virtual Call Center's cloud-based solution, can be downloaded in a PDF format. Please fill in the form below and click the Download button.

Have a question? Touch base by filling in our form.

Data privacy: We handle all received data as confidential information and we never share it with any third parties. By checking the box you sign up for our newsletter and agree to be bound by our terms and privacy policy.
close icon