Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Take this course to explore some of the most successful training, monitoring, and feedback methods you can use to prepare your contact center team for remote work.
Join us on this course in which we’ll help you to prepare your agents for remote working. During this course, we’ll be sharing best practice examples and experience to help you manage an effective remote contact center workforce.
Learn how to establish straightforward communication from the start and set clear expectations with your remote agent workforce. This includes using the right communication channels and implementing ground rules.
How can you develop an agent workforce without the physical connection? Let’s take a look training options for onboarding new, remote agents to help them excel in a non-office setting.
With a remote agent workforce, it’s pivotal to ensure you have robust monitoring processes and feedback mechanisms in place. Here, we discuss some key features and tips to help you track and provide feedback to remote agents.
Whether they’re working from an office or at home, achieving strong levels of productivity from your agents is all about motivation. Let’s talk about some of the best ways to motivate your remote agent workforce.
Download this PDF to get a handy overview of all things covered in the course.
Explore how directing calls to correct agents helps you to improve your team’s productivity.
ACCESS COURSETake this course to fully understand all stages of handling inbound calls.
ACCESS COURSEThis course helps you streamline the process of giving and receiving feedback in your team.
ACCESS COURSEEquipped with a host of intelligent features and real-time monitoring capabilities,
you can manage your remote contact center with nothing more than a laptop