Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Check out this course to learn how to get the most out of your debt collection campaigns by using the right tools, channels, and metrics.
Quickly check if this debt collection course is for you and familiarize yourself with things you’re about to learn. Our expert instructor will help you get a better understanding of how to make your debt collection campaigns more efficient.
Watch this part of the course to learn about the debt collection workflow and the main issues surrounding debt collection campaigns, such as reachability and customer expectations. Keep in mind that all process will always boil down to maximizing the efficiency and ensuring your agents’ time is used as best as possible.
Like with all customer communication, being open to using more than one channel is key for higher effectiveness. This part of the course discusses what channels to use when managing debt collection campaigns and how to use them.
Keeping track of the effectiveness of your debt collection efforts is key to maximizing their ROI. This section covers the most important campaign and agent management KPIs to look out for when managing debt collection campaigns.
Looking to take your debt collection campaigns to the next level? One of the top ways to achieve this is by utilizing top tools that help you do things faster, more efficiently and with better capabilities for analysis and reporting.
Watch this video to get a brief overview of what this course covered. Be sure to learn about some of the ways that make your debt collection campaigns as effective as possible.
Download this PDF to get a handy overview of all things covered in the course.
Access this course to explore all there is about dialing methods and how they can improve talk time.
ACCESS COURSEGet access to this short course and learn what is needed to make agents work from home (efficiently).
ACCESS COURSEThis course will teach you about effective ways of giving (and receiving) feedback in a call center environment.
ACCESS COURSEExplore how a contact center platform can help you collect more in less time