Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.
So you’re thinking of joining VCC Live®’s support team but you’re not quite sure if it’s the right move for you? To help you out, this article aims to give you an idea of what it’s like to work as part of the support team at an innovative tech company providing cloud-based contact center solutions worldwide.
When it comes to making an online purchase, customers expect speed and convenience. Therefore, leveraging real-time payment is definitely the next big thing in customer service. Keeping customer data 100% safe, however, is a major concern for most businesses embarking on this journey.
Here at VCC Live, we know how to finish the year right! We’re delighted and proud to announce that VCC Live®’s solution has been officially recognized by prestigious software review platform SoftwareWorld as one of the top 10 call center software in 2018!
Here at VCC LiveⓇ, we’re committed to contributing to social causes, and constantly strive to build a corporate culture that cares about social issues. As such, we’re proud to announce details of the latest social project our solution is being utilized in, a Hungarian phone service called Hazakísérő Telefon (Walk Home Phone Service), including the fact that VCC LiveⓇ now provides free phone lines for the service.
What a conference! We have just returned from the XIV National Customer Service Conference which took place in Tapolca this year. We gained great memories and invaluable experiences from our fellow experts in the customer service industry.
We’re delighted to announce that VCC Live® will be participating as a Diamond Partner in the annual Hungarian National Customer Service Conference, which takes place on 17-19 October.