Another month, another feature release! We are pleased to announce the integration of VCC Live with InSign, a Germany-based electronic signature tool. This is a significant release that will allow companies to deliver electronic signatures.
A new policy recently put forward by the US’s Consumer Financial Protection Bureau proposes allowing debt collectors in the US to only be able to call debtors up to seven times a week. I talked to Richard Blewis, Digital Debt Collections Manager at VCC Live, about this new regulation, as well as global trends currently dominating the debt collection industry.
At VCC Live®, our mission is to constantly focus on innovation and look for new ideas to create an as convenient as possible customer experience. As such, we’re delighted to announce that video identification is now available as part of VCC Live®’s solution.
Sun Finance was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.
Not so long ago, we received a customer request from a major client of ours who wanted to be able to easily login to VCC Live® Desk. So now they can! We’re delighted to announce that single sign-on (SSO) is now available on VCC Live® Desk.
In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information has also led to a number of challenges. One challenge is that organizations storing sensitive customer data have become a major target for cybercriminals.