At VCC Live®, our mission is to constantly focus on innovation and look for new ideas to create an as convenient as possible customer experience. As such, we’re delighted to announce that video identification is now available as part of VCC Live®’s solution.
Sun Finance was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.
Not so long ago, we received a customer request from a major client of ours who wanted to be able to easily login to VCC Live® Desk. So now they can! We’re delighted to announce that single sign-on (SSO) is now available on VCC Live® Desk.
In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information has also led to a number of challenges. One challenge is that organizations storing sensitive customer data have become a major target for cybercriminals.
Over the past few months, we’ve been working hard on a new feature that allows VCC Live® to integrate with MS Outlook Calendar. We’re delighted to announce that the new feature has been launched today!
Another year, another successful IT audit! We’re more than delighted to announce that, after our latest comprehensive yearly audit, VCC Live® has once again been awarded the PCI DSS international certificate. VCC Live® has been PCI compliant for a number of years, and this year saw our certificate renewed for the fourth time.
Every day, customers promise debt collectors that they will pay their debts in the next few days. There’s only one problem: these promises are not usually kept. When this happens, debt collectors have no other choice but to repeatedly call back customers and remind them of their outstanding debts. And so the vicious circle of empty promises and no concrete payments begins.