Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Looking for an easy switch from Five9?
Users rate VCC Live higher than Five9 based on
platform experience, ease of use, quality of support, and more!
| VCC Live | Five9 | |
|---|---|---|
| Meets requirements | 9.0 ★ | 8.1 |
| Ease of use | 9.0 ★ | 8.2 |
| Ease of setup | 8.7 ★ | 7.4 |
| Ease of admin | 8.4 ★ | 7.9 |
| Quality of support | 9.0 ★ | 8.0 |
| Partnership | 9.3 ★ | 8.4 |
| Product direction | 8.7 ★ | 6.9 |
Check out the full G2 comparison here.
VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities.
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR trees in VCC Live.
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
Learn how Decathlon partnered with VCC Live to level up its customer
service capabilities by introducing our cloud call center software.
VCC Live represents an excellent alternative to Five9 based on several factors. VCC Live outscores Five9 across all categories based on user reviews due to the platform’s ease of setup and use, campaign management, customization, integrations, dialer options, reporting capabilities, dedication to users, and more competitive pricing.
VCC Live provides a far more consultative approach to its plans and pricing than Five9. The plans are based on more precise needs for users and aren’t solely designed for large-scale organizations. VCC Live will hold discovery calls with new customers to understand exact challenges and build a solution accordingly. Also, VCC Live’s pricing is based on concurrent usage, enabling users to scale user licences up and down according to capacity. Check out VCC Live’s plans here: https://vcc.live/pricing/
VCC Live’s customer are proven to be the most satisfied based on customer reviews. The contact center software firm offers a comprehensive contact center solution enabling customers to manage the full scope of their activities. With no user coding or development required, VCC Live provides an easy-to-use platform that’s proven to help its customers succeed.
Contact VCC Live to discuss a contact
center solution that works for you.
