Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Customer service contact center software
Boost resolutions with omnichannel, automation, and much more.
Delight customers with the freedom to connect with your business over phone, SMS, email, live chat, and more.
Use tools such as skills-based routing, IVR and more to manage peak volumes and diminish wait times.
Boost first contact resolution by connecting customers with the agents best-suited to handling their query.
Make agents’ lives easier by automating manual tasks and allowing them to focus on the customer.
Use out-of-the-box and custom integrations to easily sync your CRM and other trusted business tools with our software.
Easily scale your solution in line with demands and use real-time data to guide resourcing decisions.
Use an omnichannel solution to communicate with customers over the channels they prefer.
Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.
Drive faster resolutions with a full-featured email capability and dedicated ticketing system. Automatically distribute emails to the right agents, set up auto-response emails, and send large-scale personalized campaigns.
Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.
Provide a holistic and seamless experience for customers by including live chat for real-time customer support, chat apps for modern communication, and social media for digital engagement.
Use features for easily building and automating a solution that works for your business.
Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.
Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.
View real-time call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.
Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them depending on customer requests and add data capture forms to collect key information.
Use features to implement performance-boosting activities for agents.
Easily build call evaluation forms for supervisors to rate agent performance, share feedback, and help them to continuously improve.
Automatically record all calls, listen in on live calls, and even use call whispering for coach agents without customers hearing.
Stay connected with agents via a built-in chat function enabling real-time communication and engagement.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR menus in VCC Live.
With VCC Live, it’s possible to make and receive calls without even leaving your CRM dashboard. See how this integration looks like and how it can make your life A LOT easier.
With this handy Salesforce integration you can:
Explore some of the sophisticated settings you can customize yourself in VCC Live. This will help you make changes without involving the IT team.
Watch this demo to see how easy it is to:
VCC Live also offers telco consultancy to set you up with everything you need.
Full telco support
International numbers
Global coverage
Competitive call rates
Retail leader Decathlon switched from an unreliable system to VCC Live which enabled them to:
tbi bank offers consumer finance and business lending to more than 1.4 million people across Europe. VCC Live helped them to:
From having no contact center platform in place to exceeding key service levels.
Learn about Decathlon’s objectives, implementation and their most-valued features
– as told by one of their customer service leaders.
Let’s discuss your customer service contact center
needs and a solution that works for you.
