Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Sales contact center software
Level up customer communications and use performance-led tools to boost sales.
Use omnichannel software with performance automated dialers, voicemail detection and more to increase active talk time.
Conduct agent-less outbound campaigns using features such as outbound IVR to promote services and generate leads.
Use out-of-the-box and custom integrations to easily sync your CRM and other trusted sales tools with our software.
Help agents to improve with call monitoring features and quality management tools for providing valuable feedback.
Attain a real-time view into your retail performance and even create custom KPIs to match your sales needs.
Swiftly adapt to meet your sales call center needs with workforce management tools and concurrent user pricing.
Use an omnichannel solution to reach more customers in new ways.
Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.
Conduct automated outreach to generate new leads. Send large-scale campaigns to prospects, nurture leads with promotional workflows, and easily personalize all emails for higher levels of engagement.
Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.
Provide a holistic and seamless experience for customers by including live chat for converting website visitors into customers, chat apps for modern communication, and social media for digital engagement.
Help your sales teams go beyond with an array of built-in automation tools.
Boost your outbound performance by only handling live calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.
Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.
Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.
View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.
Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform.
Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
Use features to implement performance-boosting activities for agents.
Easily build call evaluation forms for supervisors to rate agent performance, share feedback, and help them to continuously improve.
Automatically record all calls, listen in on live calls, and even use call whispering for coach agents without customers hearing.
Create a dynamic playbook for agents to guide them during a call. Build unlimited scripts and data capture forms to cover all circumstances.
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
Use voicemail detection to:
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
VCC Live also offers telco consultancy to set you up with everything you need.
Full telco support
International numbers
Global coverage
Competitive call rates
Effective Communication is a Sweden-based BPO firm specialized in the delivery of sales. Partnering with VCC Live enabled them to:
4Life Direct is a specialist life insurance firm with several locations across Europe. VCC Live helped them to:
Andrew Harmati, CEO of BPO firm TalentWorldGroup, shares his story of what it was like to work with VCC Live, what he enjoyed the most, and what this collaboration helped his company achieve.
Let’s discuss your sales contact center
needs and a solution that works for you.
