Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Banking contact center software
Serving the banking customers of today.
According to Capgemini’s World Retail Banking report, 95% of executives say legacy systems prevent their organizations from improving customer experience.
VCC Live’s contact center software enables you to connect with customers across any channel, resolve queries quickly, deliver a personalized experience, and keep your customer’s data protected – all with just one platform.
Offer banking customers increased connectivity, resolutions and security with just one platform.
Give your bank’s customers the freedom to connect over phone, SMS, email, live chat, and more.
Assist with account queries, loan applications, card issues and more with one customer-focused plaform.
Safeguard all sensitive information with our dedicated data centers and an ISO-certified cloud-based solution.
Offer customers round-the-clock support to handle their banking activities with self-service capabilities.
Gain a real-time view into your CX performance and even create custom KPIs to match your precise needs.
From automated dialers to outbound IVR, effectively promote loans, credit cards, insurance, and more.
Meet customers where they want to be met with omnichannel software. Offer customers and agents a mix of ways to connect, while always being on hand to resolve their queries.
Automatic call distribution (ACD) is our call routing system for speedy customer service and efficient issue resolution.
The system automatically places callers in a virtual queue and routes incoming calls to the most suitable agent. This helps keep wait times low, first call resolution high, and your customers happy.
Our intelligent IVR system allows customers to direct their own calls, provides personalized menu options based on CRM data, and even enables them to resolve their own matters in a convenient way.
Whatever the reason for the customer’s contact, you can easily build menus for them to handle their own queries which preserves agent time for more pressing issues.
Our KPI dashboards provide a holistic insight into your contact center performance. Monitor CX in real time, make staffing decisions based on data, and motivate agents with metrics.
You can also build dashboards however you want by easily reorganizing your dashboard layout and even creating entirely custom KPIs that fit your unique banking goals.
Give customers an easy way to pay with VCC Live Pay: our swift and secure over-the-phone payment option.
Using just their telephone keypad, customers can enter their card details and make purchases while on a call to agents. Help agents to sell more, drive upselling opportunities, and even set up recurring payments.
We appreciate the banking and wider financial services industry relies on specialist applications to ensure a strong and secure business performance.
With the ability to integrate with almost any other software via the likes of APIs, webhooks and SDKs, our development team will support all of your custom and unique integration needs.
Our contact center platform serves as a performance accelerator for banks around the world.
Watch our interview with tbi bank’s Customer Service Director in which they detail
their experiences during implementation and discuss results achieved so far.
tbi bank offers consumer finance and business lending to more than 1.4 million people across Europe. VCC Live helped them to:
GRÁNIT Bank needed a contact center solution providing secure handling of sensitive customer data. VCC Live helped them to:
Let’s discuss your banking contact center
needs and a solution that works for you.
