Predictive dialer calls a list of numbers
automatically and predicts when human
agents will be available for the next call.
- Automated calling
- Increase active talk-time
- Handle twice as many calls
- No waiting-time between calls
Make the most
of your sales calls
Automate, organize and manage your outbound calling campaigns
and increase your sales and telemarketing targets
Advanced Dialers
Keep your abandoned call rate under 3% and increase your team’s talk-time to up to 49 min/hour
Predictive Dialer
Power Dialer
Power dialer completely automates dialing,
allowing agents to focus on live connections
instead of manual dialing.
- Click-to-Call
- Decrease dialing time
- Decrease agents waiting time
Higher Success Rate
Use our features to convert more deals and achieve revenue targets
Telephony Integration
Customize workflow to improve
teams’ productivity with the help of
Computer Telephony Integration
Script Editor
Build-up customized scripts for your
agents, and make their work easier
and more effective
Channel Integration
Use SMS, Email and Chat
to complement your phone
communications and provide
omnichannel customer experience
Outbound IVR
Deliver personalized
customer experience with
automation tools
Quality Management
Easily track and measure your team’s productivity to give real-time feedback on their performance
Dashboards
Create a wallboard with the main metrics of your campaigns.
Database Management
Customize your projects’ database and easily access detailed
CDR Logs and Call Statistics.
Call recording and Call whispering
Give feedback to agents based on call recordings, or listen in live on their calls to assist them as they speak.
Real-time payment over the phone will speed up your
debt collection and telesales operations
With VCC Live Pay your agents can instantly initiate credit or debit card payments during a call. The card details are inputted using the phone’s touchpad buttons, and operators have no access to it
at any time during the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
- Incoming sales, help-desk sales, service sales
Complementary
Telco Services
We not only provide the best
technology but also Telco consultancy.
You won’t waste a minute on it!
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
CRM Integration
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to reach a 23% increase in their sales efficiency. Take a look at the case study to know how!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
VCC Live effectively changed our company, our team and our customers.
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
User friendly, easy to learn
Always evolving, new functionalities add to business value. More visibility in reports and monitoring than before. Flexible compared to our previous system, highly customizable. Script editor is one of the best I’ve seen IVR editor is very ergonomic.
Excellent solution for distributed call center operations and home agents
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies all over the world from many industries
Ready to make every sales call count?
Our team will contact you in the next few hours.
VCC Live effectively changed our company, our team and our customers.
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
User friendly, easy to learn
Always evolving, new functionalities add to business value. More visibility in reports and monitoring than before. Flexible compared to our previous system, highly customizable. Script editor is one of the best I’ve seen IVR editor is very ergonomic.
Excellent solution for distributed call center operations and home agents
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.