Ensure your agents always have another
active call to go to after wrapping up
with the current customer.
- Automated, predictive calling
- Handle twice as many calls
- Increase active talk time
- Eliminate wait time between calls
Empower your sales agents
with an all-in-one platform
Easily manage your sales workforce and enable
them to talk and sell more with a contact center
software filled with sales-focused features.
Built-in dialers to help your agents sell more
Achieve up to 40 min/hour talk time with our fully customizable and easy-to-use dialers.
Predictive Dialer
Power Dialer
Completely automate your dialing and
power through large volumes of contacts
without the need for any manual dialing.
- Diminish dialing time
- Automate high-volume calls
- Keep your agents productive
Features to help boost your sales results
Our cloud contact center platform includes an array of sales-focused functions.
Omnichannel
Enable your agents to instantly switch between communication channels (voice, email, SMS, WhatsApp etc.).
Voicemail detection
Automatically identify answering machines and leave pre-recorded messages to significantly boost your agents’ talk time.
Outbound IVR
Run campaigns without agent involvement and allow contacts to join inbound queues through telephone keypad options.
Ensure exceptional quality management
Easily track and measure your team’s productivity to give real-time feedback on their performance.
Real-time KPI dashboards
Gain complete visibility and control by building a unique KPI dashboard that’s aligned with your unique goals.
Database management
Import and manage contact lists for sales campaigns and export any range of performance data in just a few clicks.
Call recording & whispering
Give feedback to agents based on call recordings or even listen in on live calls to train them as they speak.
Instant and secure over-the-phone payment to
accelerate your sales performance and conversions.
With VCC Live Pay your agents can swiftly initiate credit or debit card payments during a call. The card details are inputted using the customer’s keypad buttons and operators have no visibility to details at any point during the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
Complementary
Telco Services
VCC Live also offers telco
consultancy to ensure you
have everything you need
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
CRM Integration
Helping to build high-performing sales teams
UPC
Helping UPC to better coordinate in-house and external call centers
With VCC Live, UPC increased their sales efficiency by as much as 23%. Check out this case study to learn more.
Protocall
Overcoming the challenges faced by an outsourced contact center
Read how outsourced contact center, Protocall, was able to optimize their resource management and reach new levels of successful calls with VCC Live’s built-in features.
Vodafone
Accelerating Vodafone’s collections with over-the-phone payment
Learn how the introduction of VCC Live Pay enabled Vodafone to convert half of all its late payments to over-the-phone transactions within just one year.
VCC Live effectively changed our company, our team and our customers.
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
User friendly, easy to learn
Always evolving, new functionalities add to business value. More visibility in reports and monitoring than before. Flexible compared to our previous system, highly customizable. Script editor is one of the best I’ve seen IVR editor is very ergonomic.
Excellent solution for distributed call center operations and home agents
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
15 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Driving key successes for clients around the world
VCC Live effectively changed our company, our team and our customers.
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
User friendly, easy to learn
Always evolving, new functionalities add to business value. More visibility in reports and monitoring than before. Flexible compared to our previous system, highly customizable. Script editor is one of the best I’ve seen IVR editor is very ergonomic.
Excellent solution for distributed call center operations and home agents
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.