Live webinar » Reimagine the Customer Experience in Your Contact Center » 10 a.m. CET | 28 October
Automate, organize and manage your outbound calling campaigns
and increase your sales and telemarketing targets
Keep your abandoned call rate under 3% and increase your team’s talk-time to up to 40+ min/hour
Predictive dialer calls a list of numbers
automatically and predicts when human
agents will be available for the next call.
Power dialer completely automates dialing,
allowing agents to focus on live connections
instead of manual dialing.
Use our features to convert more deals and achieve revenue targets
Customize workflow to improve
teams’ productivity with the help of
Computer Telephony Integration
Build-up customized scripts for your
agents, and make their work easier
and more effective
Use SMS, Email and Chat
to complement your phone
communications and provide
omnichannel customer experience
Deliver personalized
customer experience with
automation tools
Easily track and measure your team’s productivity to give real-time feedback on their performance
Dashboards
Create a wallboard with the main metrics of your campaigns.
Database Management
Customize your projects’ database and easily access detailed
CDR Logs and Call Statistics.
Call recording and Call whispering
Give feedback to agents based on call recordings, or listen in live on their calls to assist them as they speak.
Real-time payment over the phone will speed up your
debt collection and telesales operations
With VCC Live Pay your agents can instantly initiate credit or debit card payments during a call. The card details are inputted using the phone’s touchpad buttons, and operators have no access to it
at any time during the process.
We not only provide the best
technology but also Telco consultancy.
You won’t waste a minute on it!
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
Intelligent harmonisation of in-house and outsourced call centres
Moving from on-premise software to the Cloud with VCC Live
Multi-channel sales – focusing on effectiveness
VCC Live effectively changed our company, our team and our customers.
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
User friendly, easy to learn
Always evolving, new functionalities add to business value. More visibility in reports and monitoring than before. Flexible compared to our previous system, highly customizable. Script editor is one of the best I’ve seen IVR editor is very ergonomic.
Excellent solution for distributed call center operations and home agents
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
All you need is
internet connection,
computers and
headsets
We have the
experience you
need to support
your operations
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
We provide you with
a new agent set in
a few seconds
GDPR compliant,
ISO and PCI DSS
certifications
Dedicated Key
Account Manager
and 24/7 support
team
Our team will contact you in the next few hours.
VCC Live effectively changed our company, our team and our customers.
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
User friendly, easy to learn
Always evolving, new functionalities add to business value. More visibility in reports and monitoring than before. Flexible compared to our previous system, highly customizable. Script editor is one of the best I’ve seen IVR editor is very ergonomic.
Excellent solution for distributed call center operations and home agents
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.