We know you don’t have time to deal with overly complicated
systems. Stay on top of your team’s performance with our
customizable supervisor screens.
Make better decisions based
on data
Customer service works best if it’s driven by data. Track your
performance in real-time and find out where to focus your
resources to provide next-level experience to your customers.
The supervisor experience
Have all metrics at your fingertips
Customize dashboards to see all metrics real-time in one place or
export all statistics to build reports according to your needs.
Empower your agents
Help your agents go the extra mile. Provide them with all the real-
time customer information they need on the same platform.
Measure what matters
Use our advanced real-time statistics and reporting tools to
get detailed information about the performance of your call
center.
Real-time queue monitoring
Measure your queue performance by tracking your most
important metrics in real-time.
Quality Management
Easily track and measure your team’s productivity using
CDR logs, call statistics or call recordings.
Dashboards
Create customizable dashboard with the main metrics of
your campaigns.
Wallboards
Display your customized dashboards on a large screen in
front of your agents so they can easily keep up with what’s
happening.
Historical Data
Select date range and use historical data to periodically
track contact center performance.
Monitor customer interactions across all channels and
respond in real-time
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Chat
Live chat that integrates with any
platform and enables real time
talks with your customers
Multichannel
Unify your customer experience
and engage with customers
through the channels they prefer
CRM Integration
Read our Success Stories
Check our customers’ results after they started partnering with us
UPC
Immediate and secure collection during a phone conversation
Using VCC Live, UPC managed to finalize 43% of their due payments over the telephone. Take a look at the case study to know how.
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies all over the world from many industries
Have a guided view on our dashboards
Our team will contact you within the next 2 hours.
