Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Prepare your agents to better handle each conversation with fully flexible, interactive guides.
Create excellent scripts for agents & make their work easier
Enable agents to handle each call professionally and effectively.
Ensure that your call center workforce handles queries following company protocol.
Build and modify scripts in VCC Live without any coding required.
Allow agents to access resources like maps or your website for a quick reference guide.
Utilize easily accessible customer history to personalize each call.
Generate ready-to-use contracts based on the customer data already entered in VCC Live.
Check out how easy it is to create step-by-step guides, generate valid contracts,
access external tools and edit scripts on-the-fly.
Using VCC Live’s script editor can make lots of areas in your call center quicker and easier. Here are two popular examples:
Build scripts without any coding skills required, and prepare your agents for possible scenarios that may happen during their conversations.
Editing happens on-the-fly without any deployment time needed, which helps you react to changes quickly and equip your agents with the latest data and answers.
This can contribute to faster resolutions, shorter wait times, more productive agents and happier customers.
With VCC Live’s convenient test mode, admins or supervisors can also check the script before finalizing any modifications.
With VCC Live’s script editing feature, you can also access and modify customer data sheets on the fly to keep your database 100% accurate and up-to-date.
Customer data fields can be easily reorganized with a simple drag and drop method to optimize the layout of your data sheets.
Fields in the data sheets are copy-pasteable and editable, but supervisors or admins can also disable certain entries for data security reasons – in these cases, the agents can see the data, but copying or editing is not possible for them.
Build step-by-step scripts with an embedded “if” logic to smoothly guide your agents through each conversation, preparing them for likely scenarios.
Choose a dropdown menu to display one (or zero) answers at a time, allowing your agents to select the option that is most suitable for them in each situation. Alternatively, pick our call center script editor’s radiogroup function, which showcases all answers at once so your agents can skim them before choosing one.
Ensure quick and easy navigation with VCC Live’s auto-go-next function, which allows agents to immediately jump to the next stage of the script when clicking on an answer.
The scripting tool is just one of many features to support effective call handling. Take a look at the following capabilities as well:
Sync your CRM with VCC Live and help your agents access customer history without switching platforms.
Connect callers with the agent who’s best equipped to help with their query.
Save time on dialing and dealing with busy tones, and enable your agents to make more calls in less time.
Contact us for a chat and demo, and let’s discuss how
a script editor can help you finalize calls with a higher success rate.
