Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
An easy-to-use, omnichannel platform stacked with intelligent features, VCC Live’s call center software is your tool for managing all inbound and outbound campaigns.
Drive higher levels of connectivity and automation with a platform that’s built to fit the way you work.
Drive higher levels of talk time and agent productivity with an automation-led platform that’s equipped with powerful outbound features.
Deliver greater engagement and faster resolutions with an omnichannel contact center solution that’s stacked with intelligent features.
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers.
Check out the video to get familiar with what’s it like to set up, edit, and test IVR trees in VCC Live.
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team.
For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Predictive dialer initiates more calls than agents available to maximize talk time.
We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Detecting voicemail is one of the best ways to ensure your agents spend time on real calls.
You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
With VCC Live, it’s possible to make and receive calls without even leaving your CRM dashboard.
See how this integration looks like and how it can make your life a lot easier.
Explore some of the sophisticated settings you can customize yourself in VCC Live.
This will help you make changes without involving the IT team.
Check out our solutions for accelerating performance across individual teams.
Connect and sell more with advanced dialers, voicemail detection, outbound IVR, and much more.
Build and orchestrate an exceptional customer experience with an automation-led, omnichannel platform.
Accelerate recoveries using a feature-filled debt collection solution for boosting connectivity and talk time.
Effective Communication is a Swedish, sales-focused BPO firm. Partnering with VCC Live enabled them to:
Retail leader Decathlon switched from an unreliable system to VCC Live which enabled them to:
Vodafone uses VCC Live to support their sales and debt collection activities. Our platform has enabled them to:
Watch our interview with tbi bank’s Customer Service Director in which they detail
their experiences during implementation and discuss results achieved so far.
VCC Live ensures its data security is comprehensively robust through a number of different measures.
BPO
Retail
Banking
Insurance
Consumer lending
Healthcare
With VCC Live, BPOs have a complete tool to manage the full spectrum of their outbound and inbound activities.
Deliver exceptional customer service, boost your outbound sales performance, and accelerate your collections – all with a fully scalable platform that’s swift to implement and easy to use.
According to PwC’s Future of CX report, 80% of consumers say speed and convenience are two of the most important components of a great customer experience.
With just one platform you can resolve queries fast, empower self-service, monitor results in real time, and provide payment convenience.
According to Capgemini’s World Retail Banking report, 95% of executives say legacy systems prevent their organizations from improving CX.
VCC Live’s contact center software enables you to connect with customers across any channel, resolve queries quickly, deliver a personalized experience, and keep customer data protected.
According to Accenture, insurers offering personalized experienced and products see an 81% increase in customer retention.
VCC Live’s contact center software enables you to connect with customers across any channel, resolve queries quickly, deliver a personalized CX, and keep customer data protected – all with just one platform.
VCC Live supports consumer lending’s important role in the global economy through our cloud contact center software – which businesses manage the full scope of their customer activities.
Reach and engage customers across all key channels, conduct fully secure repayments over the phone, and stay protected with infrastructure and certifications.
According to Accenture, two-thirds of patients have had a negative experience with a healthcare provider.
Omnichannel allows patients to manage appointments, receive reminders, and follow up to discuss plans via any channel they want. What’s more, features such as ACD and IVR help to manage high call volumes, enable self-service, and reduce wait times.
Let’s discuss a call center software
needs and a solution that works for you.
