FAQ & Troubleshooting Managing Call Recordings FAQ

Managing Call Recordings FAQ

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The most frequently-asked questions we receive regarding call recording.

Table of Contents

How do I download all call recordings at once?

You can use the VCC Live® Archiver console application to archive and download call recordings. See Introduction to VCC Live® Archiver.

How long do VCC Live® servers store call recordings?

You can set how long voice files are stored. See To Manage Storage Settings.

Where can I find call recordings?

Read about listening to call recordings in the To Listen to a Call Recording section.

Why does downloading voice files fail using VCC Live® Archiver?

The download path lenght may be too long. Microsoft® Windows® and Linux® operating systems have a maximum path length limitation of 260 and 4095 characters. Downloading voice files to a path exceeding the limitations will fail.

A file with the same name may already exist. The application does not start archiving files if it finds downloaded voice files with the same name. It sends an email to the supervisor about details of the unsuccessful archiving, such as the filename, projectID and uuid. Technical notifications must be enabled.

Why is call recording not available?

The call recording function may be disabled, or the recording you are looking for has been deleted. See To Enable or Disable Call Recording.

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