Prioritize, automatize, and provide quick support via
email with automatic email distribution, email automation,
and in-built ticketing features.
Incoming email messages are automatically distributed
among your agents, with each of them receiving individual email queues
Route emails to agents with the most appropriate knowledge to deal with each type of request
Send out mass emails to share specific information and announcements with your customer network
Follow up on open and ongoing issues and the status of
emails, receive alerts on pending tickets, avoid escalation
issues, and share customer history with relevant agents
Save time on automating your emails and keep your focus on
your customers
Disposition-driven emails
Set different parameters to trigger actions such as providing
feedback or sending an email based on a specific
disposition.
Auto-response emails
Activate an auto-response email to let your customers know
their email has been received and is being handled.
Pre-designed email templates
Use pre-designed email templates
to respond faster and improve your SLA.
Easily track and measure your team’s productivity to give real-time feedback on their performance
Create a wallboard with the main metrics of your campaigns.
Customize your projects’ database and easily access detailed Email and Ticket logs
Easily follow up on tickets and the status of emails, track First
Contact Resolution, SLA performance, deadlines, as well as monitor statistics.
Voice
Crystal-clear phone services
running directly from your
browser, with automated dialer functions and advanced inbound features
Chat
Live chat that integrates with any
platform and enables real time
talks with your customers
Multichannel
Unify your customer experience
and engage with customers
through the channels they prefer
Check our customers’ results after they started partnering with us
Intelligent harmonisation of in-house and outsourced call centres
Moving from on-premise software to the Cloud with VCC Live
Multi-channel sales – focusing on effectiveness
All you need is
an internet connection,
computers, and
headsets
We have the
experience you
need to support
your operations
There are no hidden
fees, pay as you go
with monthly or
annual contracts
We provide you with
a new agent set in a
few seconds
GDPR compliant,
ISO and PCI DSS
certifications
Dedicated Key
Account Manager
and 24/7 support
team
Our team will contact you within the next 2 hours.
