Testing Webhook Requests

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You can test webhook requests using external tools or the built-in test function. The built-in test function also checks whether the server the request is being sent to uses TLS 1.2 (passed) or not (not passed).

Table of Contents

To Test a Project-Specific Webhook Request

  1. Select a project from the project list, then select the Webhook tab.
  2. Press Add New Icon to add new, or double-click on an already existing request.
  3. Press Test connection.
  4. If the request is processed successfully, you receive a 200 OK popup message. If the request is unsuccessful, you will receive a 404 Not found popup message.

Note: Messages are in JSON format.

To Test a Global Webhook Request

  1. From the VCC Live menu, select Contact center > Global settings, then select the Webhook tab.
  2. Press Add New Icon to add new, or double-click on an already existing request.
  3. Press Test connection.
  4. If the request is processed successfully, you receive a 200 OK popup message. If the request is unsuccessful, you will receive a 404 Not found popup message.

Note: Messages are in JSON format.

To Test a Webhook Request Using RequestBin

  1. Visit http://requestb.in.
  2. Press Create a RequestBin.
  3. Copy the URL to your clipboard.
  4. Paste the URL into URL textbox in the Webhook settings.
  5. Make a phone call and set a disposition.
  6. Check your bin at http://requestb.in to analyse the request.

Note: The last 20 requests are stored for 48 hours.


  • Benjamin Exner

    Hi,

    could you attach the JSON Format which you are sending? This would make it easier for me as a developer to understand what I exactly get. But do not get me wrong, it is just icing on the cake as the documentation is really good.

    Best Regards
    Benjamin

  • VCC Live

    Hi Benjamin,

    Thank you for your feedback. We’re glad you found this article useful.

    You can find a sample request in the following article (you’ll need to scroll down):
    https://vcc.live/developers/webhook/async-webhook-requests/call-disposition

    Kind regards,
    Peter

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