Testing Webhook Requests

You can test webhook requests using external tools or the built-in test function.

Table of Contents

To Test a Project-Specific Webhook Request

  1. Select a project from the project list, then select the Webhook tab.
  2. Press Add New Icon to add new, or double-click on an already existing request.
  3. Press Test Webhook connection.
  4. If the request is processed successfully, you receive a 200 OK popup message. If the request is unsuccessful, you will receive a 404 Not found popup message.

Note: Messages are in JSON format.

To Test a Global Webhook Request

  1. From the VCC Live menu, select Contact Center > Global settings, then select the Webhook tab.
  2. Press Add New Icon to add new, or double-click on an already existing request.
  3. Press Test Webhook connection.
  4. If the request is processed successfully, you receive a 200 OK popup message. If the request is unsuccessful, you will receive a 404 Not found popup message.

Note: Messages are in JSON format.

To Test a Webhook Request Using RequestBin

  1. Visit http://requestb.in.
  2. Press Create a RequestBin.
  3. Copy the URL to your clipboard.
  4. Paste the URL into URL textbox in the Webhook settings.
  5. Make a phone call and set a disposition.
  6. Check your bin at http://requestb.in to analyse the request.

Note: The last 20 requests are stored for 48 hours.


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