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Developer GuidesWebhookAsync Webhook RequestsEmail (Async)
  • Overview
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Email (Async)

Using the Email Status webhook, you can easily integrate VCC Live with another system or CRM to synchronize Email data. The webhook is triggered when an Email is sent or received.

Note: Email webhook is currently only triggered by an inbound or an outbound email sent by an agent. This webhook is not triggered by bulk or disposition-triggered emails.

Table of Contents

  • Request Object
  • Sample Request Body

Request Object

Name Type Comment
emailId integer Unique identifier of the email within the project.
projectId integer Unique identifier of the project.
entityId integer Unique identifier of the customer record within the project.
contactId integer Unique identifier of the customer record within the project.
ticketId integer Unique identifier of the ticket within the project.
replyEmailId integer Unique identifier of the email that this email was a reply to.
userId integer The ID of the user who sent the email.
direction string The direction of the email, possible values: out, in
from string The sender of the email.
fromName string The Name of the sender.
fromAddress string The email address of the sender.
to string The recipient(s) of the email.
cc string The recipient(s) of the email in cc.
bcc string The recipient(s) of the email in bcc.
lastModifiedTime string The last time the email was modified.
status string The status of the email.
forwardEmailId integer The ID of the original email that is being forwarded
subject string The subject of the email.
replyTo string The address that this email is a reply to.
messageId integer The unique ID of the message
inReplyTo string The address that this email is a reply to.
sentTime string The time of sending.
receivedTime string The time when the email was received
body string The body of the email

Sample Request Body

Outbound email

{
  "emailId": 115,
  "projectId": 822,
  "entityId": 94,
  "contactId": 94,
  "ticketId": 68,
  "replyEmailId": 3,
  "userId": 609,
  "direction": "out",
  "fromName": null,
  "fromAddress": null,
  "lastModifiedTime": "2024-03-25 14:07:07",
  "status": "sending",
  "forwardEmailId": null,
  "from": "VCC Live Support <support@vcc.live>",
  "to": "John Smith <john.smith@company>",
  "cc": null,
  "bcc": null,
  "subject": "Issue 1234",
  "replyTo": null,
  "messageId": null,
  "inReplyTo": null,
  "sentTime": null,
  "receivedTime": "2024-03-25 14:07:07",
  "body": "This is a test email."
}

Inbound email

{
  "emailId": 116,
  "projectId": 822,
  "entityId": null,
  "contactId": null,
  "ticketId": null,
  "replyEmailId": null,
  "userId": null,
  "direction": "in",
  "fromName": null,
  "fromAddress": null,
  "lastModifiedTime": null,
  "status": "unread",
  "forwardEmailId": null,
  "from": "Ferenc Hajmási <john.smith@company>",
  "to": "test@vcc.live",
  "cc": null,
  "bcc": null,
  "subject": "Test",
  "replyTo": null,
  "messageId": null,
  "inReplyTo": null,
  "sentTime": "2024-03-25 14:33:50",
  "receivedTime": "2024-03-25 14:34:03",
  "body": "This is a test"
}
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