Initiating a Call
Use the ‘/call’ resource to request VCC Live® Desk to initiate a call. Calls can only be initiated when the agent is in ‘available’ status.
The system will first look up the phone number you’re calling in the database, and if
- A match if found, the existing record will open.
- More than one matches are found, the record with the highest number ID will open.
- No previously-created record is found, the system will create a new record.
If you want to create a new record in the agent’s primary project’s database whenever Click-to-Call is used, then use this resource:
You can use HTTP parameters to set fields.