Initiating a Call

Reading Time: 1 minute

Use the ‘/call’ resource to request VCC Live® Desk to initiate a call. Calls can only be initiated when the agent is in ‘available’ status.

The system will first look up the phone number you’re calling in the database, and if

  • A match if found, the existing record will open.
  • More than one matches are found, the record with the highest number ID will open.
  • No previously-created record is found, the system will create a new record.

Resource: http://localhost:[port]/call/[phone]
Example: http://localhost:37589/call/36123456789

If you want to create a new record in the agent’s primary project’s database whenever Click-to-Call is used, then use this resource:

Resource: http://localhost:[port]/call/[phone]?newRecord=1
Example: http://localhost:37589/call/36123456789?name=FullName&newRecord=1

Optional Parameters

You can use HTTP parameters to set fields.

Resource: http://localhost:[port]/call/[phone]?field1=value1&field2=value1
Example: http://localhost:37589/call/36123456789?name=Full Name


There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.