Contact your debtors via a host of voice, text and online channels
Debt Collection Software
With a host of purpose-built, intelligent features
VCC Live’s debt collection software provides a total
solution to empower your recovery operations
An all-in-one platform for empowered debt collection
From initial contact to receiving payment, VCC Live’s cloud contact center software enables a swift and painless debt collection experience.
Through just one platform, you can segment debtors and empower your agents with all the tools necessary for effective recovery activities.
With features such as predictive dialer, multichannel functionality, instant over-the-phone payment, and a real-time dashboard, our software is purpose-built for efficient collections.
Intelligent features made for debt collection
Gain control and transparency with live reporting
Monitor real-time collections
Our live KPI dashboards and real-time transaction screen to provide comprehensive awareness of your debt collection activities.
Include unique metrics
Use our software’s best-practice metrics or easily customize and include your own to ensure our platform is completely aligned with your unique goals.
Export tailored reports
Need to quickly compile selected data into a report? No problem. Use our export feature to instantly create a report summarizing performance.
Instant and secure over-the-phone payment to accelerate your debt collection performance.
With VCC Live Pay, agents can swiftly conduct card payments during a call. Debtors input card details via their phone’s keypad and within seconds the transaction is completed – all without agents having any visibility of any card details.
VCC Live Pay is PCI DSS-certified and has leveled up many of clients’ collections performance, including Vodafone with 43% of all collections made with just 12 months of implementation and Ferratum with 65% growth in collections efficiency.
Transforming our customers’ operations
with our debt collection software
Cash24
“There are a lot of precise settings that we can apply in a very simple way. We adjust, analyze the data the next day, and fine-tune it again if needed. It’s as simple as that.”
Vu Pham – Head of Business Development
4Finance
“We achieved great results with the Voicemail Detection feature. With VCC Live, we’re now able to detect two-thirds of calls answered by a voicemail system.”
Aija Lase – Debt Collection Manager
Protocall
“VCC Live’s predictive dialer is super easy to set up and we can change settings without involving IT. Supervisors can change settings at any time during the campaign.”
Arnold Vancsók – Call Center Manager
Ferratum
Raising the efficiency of debt collection using multichannel
Ferratum chose VCC Live’s multichannel solution to help them shorten their debt collection times and ensure a continuous flow of debt repayment
Vodafone
Accelerating Vodafone’s collections with over-the-phone payment
Learn how the introduction of VCC Live Pay enabled Vodafone to convert half of all its late payments to over-the-phone transactions within just one year.
4Finance
Boosting Contact Center Efficiency With a Single, All-In-One Cloud-Based Solution
VCC Live helped 4finance overcome its challenges by enabling them to rely on a cloud-based solution that offers them a wide range of advanced functions, allowing them to improve their efficiency and performance.
Ready to recover debt like never before?
Get in touch to learn why our cloud contact center software
will transform your debt collection operations