Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Debt collection software
VCC Live’s debt collection software is your all-in-one tool for managing the full scope of recovery activities.
Achieve higher levels of connectivity with debtors by using automated dialers, voicemail detection, outbound IVR and more.
Give customers and agents complete freedom to connect over phone, SMS, email, live chat, and more.
Provide debtors and agents with an easy way to pay by using dedicated features such as over-the-phone payments for collections.
Use out-of-the-box and custom integrations to easily sync your CRM and other trusted business tools with our software.
Attain a real-time view into your retail performance and even create custom KPIs to match your sales needs.
Safeguard all sensitive information with our dedicated data centers and an ISO-certified cloud-based solution.
Learn how you can easily build an automation-led and personalized debt collection approach.
…or check out VCC Live’s outbound campaign management
in this interactive demo ▶️
Use an omnichannel solution to connect with customers and debtors in more ways.
Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.
Conduct automated outreach to debtors and new customers. Send large-scale campaigns to prospects, nurture leads with promotional workflows, and easily personalize all emails for higher levels of engagement.
Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.
Provide a holistic and seamless experience for customers by including live chat for converting website visitors into customers, chat apps for modern communication, and social media for digital engagement.
Help your collections teams go beyond with an array of built-in automation tools.
Boost your outbound performance by only handling live calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.
Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.
Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.
Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.
View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.
Use features to implement performance-boosting activities for agents.
Easily build call evaluation forms for supervisors to rate agent performance, share feedback, and help them to continuously improve.
Automatically record all calls, listen in on live calls, and even use call whispering for coach agents without customers hearing.
Create a dynamic playbook for agents to guide them during a call. Build unlimited scripts and data capture forms to cover all circumstances.
Help your collections teams go beyond with an array of built-in automation tools.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform.
Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
Use voicemail detection to:
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
VCC Live also offers telco consultancy to set you up with everything you need.
Full telco support
International numbers
Global coverage
Competitive call rates
Ferratum is a microloan specialist with over 2 million customers. Implementing VCC Live’s platform helped them to:
4finance offers it customers lending services across 15 countries. VCC Live provides the group with an all-in-one contact center solution to:
Let’s discuss your debt collection contact
center needs and a solution that works for you.
