Your customers want to contact you the easy way
Engage with them via webchat and provide real-time customer experience
Customers can instantly chat to an agent with the appropriate
skills set
Turn visitors into customers
using live chat
Deliver real-time support via chat to answer user queries, help
customers find information on your website, identify selling
opportunities and offer a highly personalized customer experience.
Queues and Skills
Response Suggestions
Save time for your agents by offering them response suggestions
to frequently asked questions
Multiple Conversations
Handle multiple conversations in parallel to decrease queues
and wait times
Facebook Messenger Integration
Our software integrates with the most used social media in the
world
Make chatting more personal
Personalize your chat experience
to connect customers with your
brand
Customizable
Create a chat window with a
greeting message that fits your
customers’ needs
360° view of the customer
Provide personalized support by
allowing your agents to see
customers’ conversation history
and information on the same platform
Pop-up window
Create an user-friendly pop-up
window and let customers know
you’re ready to help
Discover benefits live chat can bring to your business
Increase first-contact resolution
Customers are constantly online, wanting to receive
information instantly. Chat is the ideal tool to immediately
answer their queries
Boost up-selling and cross-selling opportunities
44% of people shopping online prefers having a live person
answering their questions during the sales process
Personalize your customer service
Deliver a personalized support by helping customers browse
you website and make a purchase
Ask for customer feedback
Show your customers they matter by asking for their
feedback before they leave the conversation
Activate other communication channels to provide
omnichannel customer experience
Voice
Crystal-clear phone services
running directly from your
browser, with automated dialer
functions and advanced inbound
features
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Multichannel
Unify your customer experience
and engage with customers
through the channels they prefer
CRM Integration
CRM Integration
Import customer data from your
CRM direct to our software and
bring more context to your
communication
Read our Success Stories
Check our customers’ results after they started partnering with us
UPC
Immediate and secure collection during a phone conversation
Using VCC Live, UPC managed to finalize 43% of their due payments over the telephone. Take a look into the case study to know how.
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provide almost infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why Choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in a
few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies all over the world from many industries
Ready to learn more about our chat solution?
Our team will contact you within the next 2 hours.