Personalize your chat experience
to connect customers with your
brand
Turn visitors into customers
using live chat
Deliver real-time support via chat to answer user queries, help
customers find information on your website, identify selling
opportunities and offer a highly-personalized customer experience.
Your customers want to contact you the easy way
Engage with them via webchat and provide real-time customer experience
Queues and Skills
Customers can instantly chat to an agent with the appropriate
skills set
Response Suggestions
Save your agents time by offering
them response suggestions to frequently asked questions
Multiple Conversations
Handle multiple conversations at the same time
to decrease queues and waiting periods
Facebook Messenger Integration
Our software integrates with the most popular social media in the
world
Make chat more personal
Customizable
Create a chat window with a
greeting message that fits your
customers’ needs
360° view of the customer
Provide personalized support by
allowing your agents to see
customers’ conversation history
and information on the same platform
Pop-up window
Create a user-friendly pop-up window and
let customers know you’re ready to help
Discover the benefits live chat can bring to your business
Increase first-contact resolution
Customers are constantly online and wanting to receive
information instantly. Chat is the ideal tool to answer
their queries immediately
Boost up-selling and cross-selling opportunities
44% of people shopping online prefer
talking to a live person to answer their
questions during the purchase
Personalize your customer service
Deliver personalized support by helping customers
browse your website and make a purchase
Ask for customer feedback
Show your customers they matter by asking for their
feedback before they leave the conversation
Activate other communication channels to provide
omnichannel customer experience
Voice
Crystal-clear phone services with automated dialer functions and advanced inbound features
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Multichannel
Unify your customer experience
and engage with customers
via the channels they prefer
CRM Integration
CRM Integration
Import customer data from your
CRM directly to our software and
bring more context to your
communications
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to increase their sales efficiency by 23%. Check out this case study to learn more!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why Choose VCC Live?
100% Cloud Technology
All you need is
an internet connection,
computers, and
headsets
10 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go
with monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in a
few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies from many industries all over the world
Ready to learn more about our chat solution?
Our team of consultants is ready to answer your questions