ChatReading Time: 1 minute
Keep in touch with your customers anytime, anywhere.
Customers can instantly
chat to an agent with the appropriate
- easy integration
- effective queue management
- relevant skill levels
A chat service can easily be
integrated on any platform
your agents use.
- Facebook Messenger
Switching between communication channels helps you provide a better service.
Clients discovering the benefits of chat communication
A few clicks and you are ready to chat
Multichannel communication made easier than ever
IntegrationReading Time: 1 minute
Real-time CommunicationReading Time: 1 minute
Instant MessagingReading Time: 1 minute
Chat message to everyone
InterfaceReading Time: 1 minute
CustomizableReading Time: 1 minute
SupportReading Time: 1 minute
Queues and skills
Discover the benefits instant messaging can bring to your business.
Being available on chat and instant messaging platforms does not require lengthy tech development or large investments. Incoming chat messages allow you to answer user queries, provide technical support, as well as help customers find information on your website, and can even be used for sales and upselling activities. Chat allows agents to handle multiple conversations simultaneously, decreasing queues and wait time.
Chat with your customers, no matter what platform they use.
Different users prefer different chat platforms for communication, so being accessible on all of them is of the utmost importance. No matter if you use webchat or other chat platforms such as Messenger on your company website, your agents can process all incoming chat messages on the same software platform.
Effortlessly switch between channels for more efficient communication.
VCC Live®’s software solution allows you to enjoy the benefits of multichannel communication for greater impact. While handling incoming chat messages, your agents can easily switch between communication channels such as email, voice, or SMS in order to provide a better service and achieve better results.
Why VCC Live®Reading Time: 1 minute
Want to know more about VCC Live®’s services and features?
Read our feature case studies and blogs below!
ACD, ATT, BCP, Robinson list, call blending. Just a few of the call center terminologies, abbreviations, and jargon Read more...
In our accelerated world, customers are simply not willing to wait for a customer service agent to pick up the Read more...
Not so long ago, we received a customer request from a major client of ours who wanted to be able to easily login Read more...