Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Deliver swift resolutions, convert visitors into customers and create automated replies with live chat software.
Give them the opportunity to make instant contact with your agents.
Boost first contact resolution by quickly addressing customer queries while they’re on your website.
Easily create and set canned responses to promptly answer common questions without agent involvement.
Meet more complex issues by creating tickets directly from chats and giving agents all the details.
Instantly direct chats to the most suitable agents to handle the query based on the customer’s needs.
Increase productivity by enabling agents to switch between multiple chats to handle more customer interactions.
Use omnichannel to instantly continue customer dialog across phone, email and SMS – in just one platform.
With our live chat software, you have total control over your settings.
Automatically send chat logs to you selected teams to keep agents in the loop or enhance quality management.
Automate messages to be sent to live chat customers such as greetings and answers to FAQs.
Simply select the days and hours you want your agents to respond to customer queries and set out-of-hours messages.
Align your live chat’s response time with your SLA and KPIs to gain more control over your customer experience.
Our KPI dashboards provide a holistic insight into your contact center performance. Monitor emails and other channels in real time, make swift decisions, and motivate agents with metrics.
Build and coordinate dashboards however you want by simply adding new metrics, using a drag-and-drop system, and even creating custom KPIs that fit your unique goals.
Sync VCC Live with a huge range of CRMs and other applications to make the most of your customer data.
Our software connects with a multitude of third-party platforms and we can also support entirely custom integrations.
Learn how Decathlon partnered with VCC Live to level up its customer
service capabilities by introducing our cloud call center software.
Learn how these global brands are using our cloud contact
center software to level up their capabilities and performance.
Explore our contact center software’s other channels.
Crystal-clear phone services equipped with automated dialers and advanced call handling.
Full email platform to prioritize, automate, and communicate with customers.
International SMS ideal for mass sending, notifications, order confirmations, and more.
Expand your reach and connect with customers by using the world’s most popular IM apps.
Sync your company’s social media pages to enable digital engagement with customers.
Let’s discuss a live chat solution that works for you.
