Use our call center system and its crystal-clear phone service running directly from your browser, with power and predictive dialer.
Live webinar » Reimagine the Customer Experience in Your Contact Center » 10 a.m. CET | 28 October
Live webinar » Reimagine the Customer Experience in Your Contact Center » 10 a.m. CET | 28 October
Use one cloud call center software to engage with all your customers
via Phone, Email, Chat, and SMS
Your team can make and receive phone Calls, SMS, Emails
and chat messages.
Use our software to easily set up and manage automatic call distribution based on agents’ skills.
You can use your current numbers, or we can provide
you with numbers from 60 countries
Get an overview of all previous conversations and bring
more context to your customer experience. Integrate your CRM via API for a more holistic view.
Our solution helps you prioritize requests and manage tickets efficiently
Skill-based routing
Assign incoming calls to the most suitable agent in the team,
easily create rules for proper call-assignment.
VIP queues
Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.
Create algorithms
We customize your flows so you can automate call distribution rules.
Ticketing System
Receive alerts of pending tickets, avoid issues, and share customer history with all agents.
Unlimited IVR levels and functions
Deliver personalized customer experience and automation.
Use contextual customer data
from your CRM directly in
our call center software
Learn how companies around the world are using our cloud call center software solution
to take their customer experience to a whole new level
Intelligent harmonisation of in-house and outsourced call centres
Moving from on-premise software to the Cloud with VCC Live
Multi-channel sales – focusing on effectiveness
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution
to manage your outbound operations.
We got exactly what we wanted
We could get rid of other software. Our workflows have become easier. We can save time and money.
We can ensure the business continuity in all cases.
Perfect call center solution, best customer care and technical support
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I’ve never seen before – perfect.
Predictive dialer increased our Outbound department effectivity by 30%
Great flexibility to integrate with our CRM systems and quick deployment to our home agents.
All you need is
internet connection,
computers and
headsets
We have the
experience you
need to support
your operations
Our call software has no hidden fees. Pay as you go through monthly or annual contracts
We provide you with
a new agent set in
a few seconds
GDPR compliant,
ISO and PCI DSS
certifications
Dedicated Key
Account Manager
and 24/7 support
team
Our team will contact you in the next few hours.
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution
to manage your outbound operations.
We got exactly what we wanted
We could get rid of other software. Our workflows have become easier. We can save time and money.
We can ensure the business continuity in all cases.
Perfect call center solution, best customer care and technical support
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I’ve never seen before – perfect.
Predictive dialer increased our Outbound department effectivity by 30%
Great flexibility to integrate with our CRM systems and quick deployment to our home agents.