Unify your customer experience and engage with customers through the channels they prefer
Crystal-clear phone service running directly from your browser, with power and predictive dialer functions.
Cloud Call Center
for the modern Enterprise
Engage with your customers through Phone, Email, SMS, and Chat
using one single fully-customizable software
Blended Call Center
Your team can make and receive phone Calls, SMS, Emails
and chat messages.
ACD
Easily set up and manage automatic call distribution based
on agents skills. No IT help needed.
New or existing phone numbers
You can use your current numbers, or we can provide
you with numbers from 60 countries
Customer History
Get an overview of all previous conversations and bring
more context to your customer experience. Integrate your
CRM via API to provide a holistic view of customer history.
channel
channel
channel
channel
channel
channel
Multichannel
channel
channel
channel
channel
channel
channel
Voice
E-mail
Complete Email platform to prioritize, automatize, and easily communicate with your customers.
SMS
International SMS ideal for mass sending,
notifications and order confirmations.
Live Chat
Live Chat that integrates with any platform and
enables real-time conversations with your customers.
Video ID
Exclusive feature that allows video identification recognition while your agents are talking to customers
Prioritize Intelligently
Prioritize customer requests and manage your tickets efficiently
Skill-based routing
Assign incoming calls to the most suitable agent in the team,
easily create rules for proper call-assignment.
VIP queues
Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.
Create algorithms
We customize your flows so you can automate call distribution rules.
Ticketing System
Receive alerts of pending tickets, avoid escalation issues and
share customer history with all agents.
Unlimited IVR levels and functions
Deliver personalized customer experience and automation.
CRM Integrations
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Immediate and secure collection during a phone conversation
Using VCC Live, UPC managed to finalize 43% of their due payments over the telephone. Take a look at the case study to know how.
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution
to manage your outbound operations.
We got exactly what we wanted
We could get rid of other software. Our workflows have become easier. We can save time and money.
We can ensure the business continuity in all cases.
Perfect call center solution, best customer care and technical support
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I’ve never seen before – perfect.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Take your customer experience to a whole new level
Our team will contact you in the next few hours.
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution
to manage your outbound operations.
We got exactly what we wanted
We could get rid of other software. Our workflows have become easier. We can save time and money.
We can ensure the business continuity in all cases.
Perfect call center solution, best customer care and technical support
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I’ve never seen before – perfect.