Callers want their query addressed as soon as possible. Easily set up call navigation to ensure that your callers reach the most appropriate agents every time.
From crystal-clear voice quality to orchestrated call management,
our cloud call center software affords you with a highly efficient
tool for controlling and coordinating your campaigns.
Our platform comprises a multitude of customizable capabilities
to afford you with an intelligent, all-in-one call management tool.
Our digital VoIP lines enable crystal-clear voice without interruption to enhance customer experience.
Our automatic call distribution (ACD) function automatically assigns callers to the most suitable agents.
Leverage our built-in outbound call features – such as power and predictive dialers – to significantly improve results.
Competitively priced numbers from over 60 countries can be instantly acquired and used through our platform.
If you want to conduct outbound calls via another telco provider, you can do this easily and swiftly in our software settings.
Check on and record calls or even conduct “call whispering” to advise agents while they’re on a call.
Callers want their query addressed as soon as possible. Easily set up call navigation to ensure that your callers reach the most appropriate agents every time.
The ability to raise tickets is a core expectation of any modern service provider. Enable your agents to log, manage, and resolve queries entirely in our platform.
Top customers and clients are important to the success of your business. Create a special line of service for them by prioritizing their calls.
Our cloud call center software comprises three dialers –
all of which offer a unique balance of benefits.
Enable your agents to select contacts from a predefined list and manually initiate calls based on their own objectives.
Maximize your active talk time by enabling agents to only handle successfully connected calls and diminishing inactivity.
Fuel your agents’ outbound campaigns by prioritizing call volume above anything else and powering through contact lists.
Inbound IVR
Inbound IVR enables you to effectively coordinate calls through automation. Keep high volumes of callers engaged with voice and menu options – without the need for agent intervention.
Outbound IVR
Outbound IVR allows you to conduct large-scale call campaigns to selected prospects and customers. Easily automate outbound sales, debt collections, surveys, notifications, and more.
While voice communication will always have a primary place in the call center, our cloud call center software affords you with omnichannel functionality.
This means your agents can instantly switch between customer communication channels and hold the conversation wherever feels most appropriate.
Let’s talk about your unique needs and get started
on leveling up your call center operations