Callers want their query addressed as soon as possible. Easily set up call navigation to ensure that your callers reach the most appropriate agents every time.
Cloud Call Center Software
From crystal-clear voice quality to orchestrated call management,
our cloud call center software affords you with a highly efficient
tool for controlling and coordinating your campaigns.
Level up communications with cloud call center software
Our platform comprises a multitude of customizable capabilities
to afford you with an intelligent, all-in-one call management tool.
Provide a high-quality connection
Our digital VoIP lines enable crystal-clear voice without interruption to enhance customer experience.
Coordinate calls effectively
Our automatic call distribution (ACD) function automatically assigns callers to the most suitable agents.
Boost active talk time
Leverage our built-in outbound call features – such as power and predictive dialers – to significantly improve results.
Add new phone numbers with ease
Competitively priced numbers from over 60 countries can be instantly acquired and used through our platform.
Switch between telco services
If you want to conduct outbound calls via another telco provider, you can do this easily and swiftly in our software settings.
Monitor all agents' calls
Check on and record calls or even conduct “call whispering” to advise agents while they’re on a call.
Intelligently prioritize calls with
Automatic Call Distribution (ACD)
Skill-based routing
Ticketing system
The ability to raise tickets is a core expectation of any modern service provider. Enable your agents to log, manage, and resolve queries entirely in our platform.
VIP queues
Top customers and clients are important to the success of your business. Create a special line of service for them by prioritizing their calls.
Select the dialer that works for you
Our cloud call center software comprises three dialers –
all of which offer a unique balance of benefits.
Manual Dialer
Enable your agents to select contacts from a predefined list and manually initiate calls based on their own objectives.
Predictive Dialer
Maximize your active talk time by enabling agents to only handle successfully connected calls and diminishing inactivity.
Power Dialer
Fuel your agents’ outbound campaigns by prioritizing call volume above anything else and powering through contact lists.
Interactive Voice Response (IVR)
Inbound IVR
Inbound IVR enables you to effectively coordinate calls through automation. Keep high volumes of callers engaged with voice and menu options – without the need for agent intervention.
Outbound IVR
Outbound IVR allows you to conduct large-scale call campaigns to selected prospects and customers. Easily automate outbound sales, debt collections, surveys, notifications, and more.
Switch between communication channels in real time
While voice communication will always have a primary place in the call center, our cloud call center software affords you with omnichannel functionality.
This means your agents can instantly switch between customer communication channels and hold the conversation wherever feels most appropriate.
Learn how our call center software has
has helped to transform client operations
TBI Bank
Helping TBI Bank handle high call volume and gain customer data insights
Using our cloud-based contact center solution, TBI Bank is now able to handle 95% of their incoming calls which led to a 50% increase in efficiency.
DHL
DHL moving contact center operations to the cloud
Read on to find out how DHL made their contact center A LOT more efficient and productive.
Vodafone
Accelerating Vodafone’s collections with over-the-phone payment
Learn how the introduction of VCC Live Pay enabled Vodafone to convert half of all its late payments to over-the-phone transactions within just one year.
Thinking about adopting best-in-class
cloud call center software?
Let’s talk about your unique needs and get started
on leveling up your call center operations