Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Expert insights by Dániel Severa, written by Dorottya Kiszel-Csikai
As you probably already know, debt collection campaigns can go south at many stages of the process. Reaching the right contact alone can be challenging, let alone ensuring that a promise is made and kept regarding their payments.
What can you do if your overall Collection Effectiveness isnât where you want it to be?
In this post, weâll review key KPIs in each stage of a collections project using the debt collection pyramid. Hopefully, itâll provide you with a comprehensive overview of improvement ideas for your campaigns.
Letâs dive in.
As its name suggests, this KPI shows the number of calls attempted in a collections campaign. Itâs at the base of the pyramid, as each project begins here – you cannot start recovering debt without making some calls first.Â
With the right contact center software, this first step can set you up for success. You can choose an auto dialer to speed up the process, saving valuable agent time that would otherwise be wasted on manual calls.Â
