Magdalena Horváth

In this article, we’ll walk you through a few key components of ROI in the contact (...) In this article, we’ll walk you through a few key components of ROI in the contact center industry, highlighting the challenges of accurate calculations, and hopefully give you a few pointers in maximizing your (...)

Call center workers are involved in a truly immense number of tasks and processes. Streamlining them (...)

The contact center technology you use can help you maximize agent efficiency in quite a few (...)

We write about the features and functions of VCC Live software, essential in helping you set (...)

Given the high volume of customer service interactions call centers have on a daily basis, monitoring (...)

The technological boom in recent years has made the business environment ever-more competitive: companies need to (...)