Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Insurance contact center software
Making it personal.
According to Accenture, insurers offering personalized experienced and products see an 81% increase in customer retention.
VCC Live’s contact center software enables you to connect with customers across any channel, resolve queries quickly, deliver a personalized CX, and keep customer data protected – all with just one platform.
Engage more customers and resolve queries faster with our cloud contact center solution.
Easily manage and coordinate your inbound calls with intelligent routing, distribution, and IVR features.
Sync your customer records to provide agents with visibility of policy information, claim histories, and much more.
Give your customers the freedom to connect over phone, SMS, email, live chat, chat apps, and more.
Create easy-build IVR menus that enable customers to manage claims, billings and renewals – without agents!
Meet compliance regulations through quality monitoring features – such as call recordings and evaluations.
Provide agents with the tools for boosting policy sales and renewals with a range of outbound features.
Give customers an attentive experience across the channels they prefer with our omnichannel software. Offer customers and agents a mix of ways to connect, while always being on hand to resolve their queries.
Automatic call distribution (ACD) is our call routing system for speedy customer service and efficient issue resolution.
The system automatically places callers in a virtual queue and routes incoming calls to the most suitable agent. This helps keep wait times low, first call resolution high, and your customers happy.
Our intelligent IVR system allows customers to direct their own calls, provides personalized menu options based on CRM data, and even enables them to resolve their own matters in a convenient way.
Whatever the reason for the customer’s contact, you can easily build menus for them to handle their own queries which preserves agent time for more pressing issues.
Our KPI dashboards provide a holistic insight into your contact center performance. Monitor CX in real time, make staffing decisions based on data, and motivate agents with metrics.
You can also build dashboards however you want by easily reorganizing your dashboard layout and even creating entirely custom KPIs that fit your unique insurance goals.
Give customers an easy way to pay with VCC Live Pay: our swift and secure over-the-phone payment option.
Using just their telephone keypad, customers can enter their card details and make purchases while on a call to agents. Help agents to sell more, drive upselling opportunities, and set up recurring payments.
We appreciate the insurance and wider financial services industry relies on specialist applications to ensure a strong and secure business performance.
With the ability to integrate with almost any other software via the likes of APIs, webhooks and SDKs, our development team will support all of your custom and unique integration needs.
Check out a couple of our stories of working with insurance leaders.
4Life Direct is a specialist life insurance firm with several locations across Europe. VCC Live helped them to:
Waberer is a leading motor insurance company. Partnering with VCC helped them to:
Let’s discuss your insurance contact center
needs and a solution that works for you.
