Phone numbers as Spam

What is Hiya and Samsung Smart Call?

Hiya is a caller ID and spam-blocking service integrated into Samsung phones as Smart Call. It helps identify unknown numbers and blocks spam calls based on a community-driven database. When users label a number as spam, Hiya shares this information across its network.

Why is my business number marked as spam?

Your business phone number could be flagged as spam if:

• Users incorrectly saved your business contact with the wrong name.
• Several users marked your calls as spam due to misunderstanding the purpose of your call.
• Community-driven data was not updated correctly.

What problems can arise if my number is marked as spam?

If your business number is flagged as spam, it can result in:

• Reduced answer rates, as potential customers may avoid your calls.
• Loss of trust, as your number may appear suspicious to recipients.
• Negative impact on outreach, especially for businesses relying on outbound calls.

How can I remove the spam label from my phone number?

To unmark your business phone number from being listed as spam in Hiya or Samsung Smart Call, follow these steps:

1. Submit a request to Hiya:

   • Go to the Hiya Support page.
   • Fill out the form with your contact details, describe the issue, and attach any supporting documents (such as screenshots).
   • Explain that your business number is incorrectly flagged as spam and provide any details showing that your calls are legitimate.

2. Complete the business verification process:

   • Once Hiya receives your request, they may send a brief survey to verify your business and phone usage patterns. This survey helps confirm that your phone number is not intended for spam or unsolicited calls.
   • Provide clear information about your business and the nature of your calls, such as typical call times and topics.

3. Check the status of your request:

   • After submitting the survey, Hiya’s team will review your request. The correction might take a few days, and you’ll be notified once your phone number has been updated.
   • Be aware that in some cases, the spam label might reappear. If this happens, you can follow the same steps or consider other solutions like premium Hiya services.

How can I prevent my business number from being flagged again?

• Ensure correct contact information: Ask employees and frequent contacts to save your business number accurately in their phonebooks with the proper business name. This helps Hiya users see the correct information when you call.

• Consider using Hiya Connect: For businesses with frequent outbound calls, Hiya Connect offers premium services like Branded Call, which allows you to display your company’s logo, name, and other important information when calling. This can improve call response rates and reduce the risk of your number being marked as spam.

• Monitor your number’s status regularly: Periodically check whether your number is marked as spam and respond promptly if issues arise.

What if my number continues to be flagged as spam?

If the issue persists after multiple attempts to resolve it, consider:

• Contacting Hiya’s customer support again: Provide any additional documentation that supports your claim.
• Changing your outbound call number: If Hiya is unable to remove the spam flag, you may consider using a new phone number for outbound calls while keeping your old number active for incoming calls.

By following these steps, businesses can take control of how their phone numbers are displayed to potential customers and avoid being flagged as spam in Hiya and Samsung Smart Call.