Instant messaging apps for contact centers

Connect the most popular instant messaging apps to VCC Live to deliver fast, personalized, and convenient customer experiences.

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Engage customers through their favorite messaging apps

Enhance your team’s availability and speed to create smoother, more connected interactions that customers appreciate.

  • Boost resolutions

    Enable agents to resolve issues faster than with traditional channels.

  • Share one profile

    Let multiple agents chat with customers using a single WhatsApp Business account.

  • Convert chats to tickets

    Turn conversations into tickets to speed up resolution—even across different channels.

  • Seamless agent handoffs

    Easily assign or transfer chats between agents to ensure customers reach the right person.

  • Outbound messaging

    Let agents start conversations to proactively engage customers with updates, reminders, or offers.

  • Track conversations effortlessly

    Maintain a complete, automatic chat history so agents can reference past conversations anytime.

Instant messaging apps in VCC Live

Watch how smoothly agents navigate conversations in one unified interface.

Integrate and start chatting

Link your messaging app to VCC Live in just a few steps—then connect with customers instantly.

Connect VCC Live to any instant messaging app

From global favorites like WhatsApp, Messenger, and Instagram

to region-specific platforms like WeChat, Viber, and Telegram,

 you can connect your preferred messaging apps directly to our contact center software.

Soon: Handle inbound chats automatically

Easily build bots and workflows to manage incoming messages without leaving VCC Live.

Automate repetitive tasks, respond faster, and keep conversations running smoothly—without compromising the customer experience.

EXPLOre ai and automation capabilities

 

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Integrate instant messaging apps with CRMs and more

Sync VCC Live with a wide range of CRMs and business applications to fully leverage your customer data.

Connect with leading third-party platforms—or work with us to build custom integrations tailored to your needs.

EXPLORE INTEGRATIONS

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Enhance CX across all channels

With VCC Live’s omnichannel capability, agents can seamlessly switch

between a customer’s preferred channels—all within a single interface.

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    Voice

    Provide customers with exceptional voice quality over digital VoiP lines.

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    Email

    Prioritize, automate, and easily communicate via email with customers.

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    SMS

    Mass-send and personalize instant notifications via SMS.

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    Live chat

    Chat with website visitors real-time without leaving VCC Live’s interface.

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    Social media

    Boost digital engagement with customers by syncing social media channels.

Get started with instant messaging apps

Connect with customers via your preferred messaging apps
using cloud contact center software