Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Connect the most popular instant messaging apps to VCC Live to deliver fast, personalized, and convenient customer experiences.
Enhance your team’s availability and speed to create smoother, more connected interactions that customers appreciate.
Enable agents to resolve issues faster than with traditional channels.
Let multiple agents chat with customers using a single WhatsApp Business account.
Turn conversations into tickets to speed up resolution—even across different channels.
Easily assign or transfer chats between agents to ensure customers reach the right person.
Let agents start conversations to proactively engage customers with updates, reminders, or offers.
Maintain a complete, automatic chat history so agents can reference past conversations anytime.
Watch how smoothly agents navigate conversations in one unified interface.
Link your messaging app to VCC Live in just a few steps—then connect with customers instantly.
From global favorites like WhatsApp, Messenger, and Instagram
to region-specific platforms like WeChat, Viber, and Telegram,
you can connect your preferred messaging apps directly to our contact center software.
Sync VCC Live with a wide range of CRMs and business applications to fully leverage your customer data.
Connect with leading third-party platforms—or work with us to build custom integrations tailored to your needs.
Learn how Decathlon enhanced its customer service by partnering with VCC Live
to implement cloud contact center software.
With VCC Live’s omnichannel capability, agents can seamlessly switch
between a customer’s preferred channels—all within a single interface.
Provide customers with exceptional voice quality over digital VoiP lines.
Prioritize, automate, and easily communicate via email with customers.
Mass-send and personalize instant notifications via SMS.
Chat with website visitors real-time without leaving VCC Live’s interface.
Boost digital engagement with customers by syncing social media channels.
Connect with customers via your preferred messaging apps
using cloud contact center software
