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Customer Care Representative (HU, EN)

Budapest-Hungary / Hybrid

Full-time

Have you ever contacted a call center in Hungary? Then it’s likely your call passed through VCC Live’s cloud contact center software. Our platform powers the majority of Hungary’s call centers and is used in over 50+ countries worldwide.

On a busy day, VCC Live’s multichannel platform handles millions of calls, text messages, and emails – and our channels continue to grow with the likes of WhatsApp, Messenger, and more. As we offer a highly customizable solution, we’re always adding to our integration capabilities and our no-code configurability is a huge benefit for our clients who afford us with an NPS of 80+.

Ultimately, VCC Live presents a powerful, simple and straightforward experience for the thousands of contact center agents who are using nothing more than a laptop, headset, and an internet connection.

Join the Customer Care team where you will find a cohesive and supportive environment – and where you will be challenged on a daily basis to find the best solution for our clients.



WHAT YOU WILL DO

  • Maintain contact with call center managers and supervisors, providing technical support and advice for customers by answering calls and emails.
  • Help the development, and test new software features while taking into account our clients’ points of view.
  • Investigate customer-related technical issues along with our developer and operations team.
  • Support other departments (sales, marketing, customer success management) to solve problems and identify major service issues.

WHO YOU ARE

  • You have outstanding IT skills
  • Logical thinking
  • Customer-focused attitude
  • Good English speaking and writing skills
  • Speak Hungarian on a native level

WHAT WE OFFER

  • A healthy work-life balance with flexible hybrid work options. The role is almost entirely a home office position; coming to the office is required only once a month.
  • Additional vacation days and fully paid paternity benefits.
  • The opportunity to work at a financially stable, growing company with a strong international presence and market positions in Europe, America, and East Asia.
  • We commit to investing in your personal growth in the long run (attractive salary package, benefits, and career opportunities).
  • A company with regular team buildings, sports events, charity programs, birthday celebrations. Fruit and sweets days!
  • Mentorship and training opportunities from the start. We create your career path together to help you reach your maximum potential.
  • Internal training sessions, school programs, language courses.

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