Vodafone & VCC Live: Global Agreement Announcement

May 26, 2022

Following five years of partnership between Vodafone and VCC Live through our cloud contact center solution, we are delighted to announce the signing of our global, preferred vendor agreement together.

VCC Live has worked with Vodafone to deliver some fantastic outcomes in a number of areas – including both telemarketing and debt collection – and this agreement enables us to take our highly valued partnership even further.

Elemér Erdősi, Head of Customer Success Management at VCC Live, commented: “This agreement is a big step forward for our partnership with one of the world’s largest and most renowned telecommunications companies. We look forward to adding value across new areas of the global business.”

Through our cloud contact center platform and a dedicated account management team, VCC Live has helped Vodafone grow a host of new capabilities and drive several key efficiencies – particularly across their telemarketing and debt collection teams.

Key achievements together so far

“What we’ve achieved with Vodafone really is a testament to our customer-first, solution-focused approach combined with fantastic contact center software,” adds Elemér. “Whether our clients are looking for better results across sales, customer service or debt collection, we’re proud to have a leading and continuously improving platform backed by a first-class support team to deliver great outcomes.”

About VCC Live

VCC Live is a cloud contact center solution provider with over 16 years’ experience and working with clients across 50+ countries worldwide. Our fully customizable, feature-filled software helps companies level up the entire scope of their contact center activities through just one platform. From maximizing agent productivity, to reducing costs, or boosting customer experience, we work with clients to ensure our software becomes their genuine mechanism for contact center success.

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