VCC Live Onboards Leading Car Loans Provider Mogo Finance

Dóra Rapcsák
August 14, 2019
August 14, 2019
3 min read
#VCC News

Fintech company focused on facilitating and financing transactions with used cars, starts using VCC Live software on its debt collection, sales, and customer support operations. 

Headquartered in Riga, Latvia, Mogo Finance operates in more than 15 countries, issuing over than EUR 358 million to date and running a net loan portfolio of over EUR 140 million. With a consistent base of more than 100 000 customers, the strategic priorities of the company are focused on consistent profitable growth and geographical expansion. Currently, it operates in the Baltics, Eastern Europe, the Balkans, the Caucasus, and Central Asia.

Mogo Finance’s positions itself in the debt market with an innovative mission: securing loan products that are designed to meet the needs of clients who are underserved by the mainstream credit market. With growing operations spread throughout several regions across the globe and a strong focus on increasing customer value, Mogo Finance relies on well-aligned and efficient customer experience teams to support company goals. And of course, all customer-handling operations must be supported by seamless technology.

Mogo Finance partnership with VCC Live comes to address customer interactions challenges, such as improving collections and sales over the phone through more efficient management of agents’ working time. For such, they will count with our predictive dialer feature developed to increase customer team’s efficiency by decreasing agents’ idle time. Also, the possibility of using several communication channels (email, sms, chat, among others) also called the attention of the company that seeks to provide its customers with seamless omnichannel care.    

About Mogo Finance and VCC Live blooming partnership, Roland Háry, Solutions Consultant for Enterprise at VCC Live, highlights: “It’s always a pleasure when a multinational company trusts us and allows us to support them in their operations in several countries. This also reflects our system’s diversity and the fact that we’re able to provide services all over the world. We are grateful for the opportunity and looking forward to a fruitful partnership with Mogo Finance.”

More about Mogo Finance

Mogo Finance products range from Car Leasing (financing used cars) to Leaseback (car serves as a pledge; clients can remain driving it). All services are provided with flexible payment and fast and easy application process. Know more about the company on its official website!

Dóra Rapcsák
Dóra Rapcsák is Content Strategist and Copywriter at VCC Live®. As a Content Marketer and CX enthusiast, her aim is to discover and tell you about tomorrow’s ideas on Digital Marketing and Customer Experience.
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