We’re proud to announce that VCC Live was chosen By GetApp as one of the top Call Center Software Products in their Leaders 2020 category.
Each year, business applications and software discovery platform, GetApp ranks the leading business applications in certain categories in order to help customers choose the right software solution for their business needs. Category leaders are ranked based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.
We’re proud to be featured on the list as one of the best contact center technology solutions available in the marketplace.
VCC Live’s advanced features are highlighted in our profile on GetApp:
- Customizable IVR and scripts
- Statistics and real-time monitoring
- Customizable predictive dialer
- ACD and skills-based routing
- Omnichannel communication
- VCC Pay over the phone payment
Furthermore, in our many reviews on the site, clients emphasized that VCC Live is a constantly developed system with user and business needs in mind, offering a wide range of solutions and integration possibilities. Clients also noted that the system is easy to implement and learn while most functions are highly customizable. VCC Live’s expert team has a positive attitude towards any upcoming questions and continues to provide support even after the implementation.
About the list
GetApp’s annual Category Leaders rankings highlight top-ranked software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. Data sources include approved user reviews, public data sources, and data from technology vendors. To be eligible for inclusion in a category, products must have at least 20 unique product reviews published on GetApp, must achieve a minimum normalized rating in each of the 5 key areas, must show evidence of offering required functionality as demonstrated by publicly-available sources, and must be relevant to software buyers across industries or sectors.