We’re delighted to announce that Sun Finance chose VCC Live to fuel their 250-operator consumer lending operations in Europe.
Sun Finance is a fast-growing online consumer lending company with headquarters in Riga, Latvia, and several offices around the world. The company uses the latest technology solutions in order to stay on top of the competition, allowing them to ensure instant consumer identification and scoring.
As such, Sun Finance needed an innovative solution that was able to live up to their expectations, while also allowing them to offer exceptional support to their customers. In particular, the company was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.
As Sun Finance operates offices in several countries around the world, having unified communication with their customers on a single platform is of utmost importance to them. A major advantage of VCC Live®’s system is that all features required are available in an all-in-one solution. Therefore, agents at Sun Finance don’t need to spend their time setting up several systems and navigating around them. Instead, they are able to access everything they need by simply using VCC Live®’s all-in-one solution.
In addition, the company needs to leverage several channels in order to be able to reach their customers on their preferred channel. VCC Live®’s multichannel solution gives them the perfect opportunity to interact with their customers across a wide range of channels, including phone, email, SMS, chat and social media.
And as one of the fastest-growing online consumer lending companies operating on four continents, Sun Finance was looking for a solution that is not only flexible but also easy to up-scale. VCC Live®’s system is customizable based on unique customer needs, offering Sun Finance a high level of flexibility and scalability.
Dániel Severa, Customer Success Manager at VCC Live®, said: “We are constantly looking to explore international markets. We are delighted to be able to provide Sun Finance with our solution and we are proud that they will be using our solution in all of their offices in Europe. We’re looking forward to a fruitful partnership with them.”
About Sun Finance:
Sun Finance is the fastest-growing online consumer lending company in Europe, utilizing the latest technologies to achieve excellence in their projects. With headquarters in Riga, Latvia, and offices in 4 continents, the company offers a fintech-friendly environment, a high-quality legal setup, as well as an extensive labour market of experienced online consumer lending, data science and IT professionals.