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VCC Live Blog – top articles from experts
in the field of CX and contact center software
March 26, 2021

VCC Live Earns Badges in Performance and User-Driven Categories in the Spring 2021 G2 Crowd Reports
The Spring 2021 G2 Crowd reports have been released and we’re proud to share with you (...)
March 23, 2021

How to Set Up a Development Team in 2021

How can you set up a Development Team quickly and professionally, and what are the most (...)
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March 05, 2021

Call Routing in a Contact Center: What You Need To Know

When thinking about good customer service, call routing is one of the first tools that comes (...)
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February 26, 2021

Contact Center KPIs – Top Industry Standards To Know

This guide looks at the top eight contact center KPIs’ along with their global industry standards. (...)
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February 25, 2021

The Pros and Cons of Hybrid Working

The events of 2020 forced most of us to work remotely. But in some cases, remote (...)
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February 18, 2021

IUBH University of Applied Sciences Chooses VCC Live to Handle Customer Interactions

IUBH University of Applied Sciences, a state-recognized international university, set up VCC Live’s cloud-based software in (...)
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February 18, 2021

Women in Tech Series 3: Women at VCC Live Share Their Paths in Making Tech More Diverse

VCC Live's marketing team asked the company's female staff to share their experiences in the professional (...)
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February 16, 2021

Customer Service Greetings – Top Golden Rules (With Examples)

Imagine that you’ve just bought a pricey product that is not working as expected. After a (...)
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February 12, 2021

From gardener to coder: Meet Ábel Hodász, ex-codecooler, now working at software company VCC Live

Meet Ábel Hodász, the latest junior software developer at VCC Live and a proud graduate of (...)
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February 12, 2021

VCC Live Receives the PCI DSS Certification for the 6th Time in a Row

Once again, the company proves to be one of the safest European cloud contact center software (...)
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