Blog - Page 3 of 29 - VCC Live

August 26, 2019

City Connect Chose VCC Live to Power Their Customer Experience Services

We are more than delighted to announce that City Connect decided to leverage VCC Live’s solution to power their customer experience services in Croatia to start with.

August 14, 2019

VCC Live Onboards Leading Car Loans Provider Mogo Finance

Fintech company focused on facilitating and financing transactions with used cars, starts using VCC Live software on its debt collection, sales, and customer support operations.

Managing inbound and outbound calls efficiently with VCC Live® – a case study

“Reaching 30% more customers is a real game-changer for us, we definitely managed to revolutionize our outbound campaigns with VCC Live.” – Tamás Nyári, Head of IT CEE, Telemarketing International

VCC Live now integrates with InSign, an electronic signature tool

Another month, another feature release! We are pleased to announce the integration of VCC Live with InSign, a Germany-based electronic signature tool. This is a significant release that will allow companies to deliver electronic signatures.

New Debt Collection Rules in the US and Global Trends – an Interview with Richard Blewis, Digital Debt Collections Expert

A new policy recently put forward by the US’s Consumer Financial Protection Bureau proposes allowing debt collectors in the US to only be able to call debtors up to seven times a week. I talked to Richard Blewis, Digital Debt Collections Manager at VCC Live, about this new regulation, as well as global trends currently dominating the debt collection industry.

Video Identification Is Now Available On VCC Live Desk

At VCC Live®, our mission is to constantly focus on innovation and look for new ideas to create an as convenient as possible customer experience. As such, we’re delighted to announce that video identification is now available as part of VCC Live®’s solution.

Sun Finance Chose VCC Live® to Fuel Their Operations in Europe

Sun Finance was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.

Feature Release: Single Sign-On Is Now Available on VCC Live® Desk

Not so long ago, we received a customer request from a major client of ours who wanted to be able to easily login to VCC Live® Desk. So now they can! We’re delighted to announce that single sign-on (SSO) is now available on VCC Live® Desk.

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