VCC Live | Blog - Page 3 of 26 - VCC Live

Why Your Call Center Needs Video Call Feature

With the rising popularity of omnichannel communication, businesses have started to explore new channels of communications. But only a few managed to fully embrace the opportunities provided by omnichannel customer support.

Our Data Security Steps to Keep Your Business Covered

In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information has also led to a number of challenges. One challenge is that organizations storing sensitive customer data have become a major target for cybercriminals.

VCC Live® Now Integrates With MS Outlook Calendar

Over the past few months, we’ve been working hard on a new feature that allows VCC Live® to integrate with MS Outlook Calendar. We’re delighted to announce that the new feature has been launched today!

VCC Live® Has Been Awarded the PCI DSS Certificate for the Fourth Time

Another year, another successful IT audit! We’re more than delighted to announce that, after our latest comprehensive yearly audit, VCC Live® has once again been awarded the PCI DSS international certificate. VCC Live® has been PCI compliant for a number of years, and this year saw our certificate renewed for the fourth time.

Real-Time Payment Technology Over the Phone as a Performance Driver in Debt Collection

Every day, customers promise debt collectors that they will pay their debts in the next few days. There’s only one problem: these promises are not usually kept. When this happens, debt collectors have no other choice but to repeatedly call back customers and remind them of their outstanding debts. And so the vicious circle of empty promises and no concrete payments begins.

February 27, 2019

Moving to the Cloud With VCC Live® – a Case Study

In an age of ever-increasing customer expectation, the race to own customer experience is officially on. And, with a presence in more than 200 countries, DHL, the largest logistics company in the world, definitely needs to keep ahead of the game.

February 26, 2019

From Healthy Call Centers to Socializing Chatbots – Reflections on the CCW 2019 Conference

Last week VCC Live® attended the CCW 2019 conference in Berlin, Europe’s largest trade fair and conference for call centers, customer service and customer dialogue. The latest call center technologies and the industry’s most creative minds - all in one place!

February 07, 2019

Connections Romania Chooses VCC Live® to Achieve Customer Excellence

Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.

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