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VCC Live Blog – top articles from experts
in the field of CX and contact center software
March 23, 2021

How to Set Up a Development Team in 2021
How can you set up a Development Team quickly and professionally, and what are the most (...)
March 05, 2021

Call Routing in a Contact Center: What You Need To Know

When thinking about good customer service, call routing is one of the first tools that comes (...)
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February 26, 2021

Contact Center KPIs – Top Industry Standards To Know

This guide looks at the top eight contact center KPIs’ along with their global industry standards. (...)
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February 25, 2021

The Pros and Cons of Hybrid Working

The events of 2020 forced most of us to work remotely. But in some cases, remote (...)
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February 18, 2021

IUBH University of Applied Sciences Chooses VCC Live to Handle Customer Interactions

IUBH University of Applied Sciences, a state-recognized international university, set up VCC Live’s cloud-based software in (...)
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February 18, 2021

Women in Tech Series 3: Women at VCC Live Share Their Paths in Making Tech More Diverse

VCC Live's marketing team asked the company's female staff to share their experiences in the professional (...)
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February 16, 2021

The Golden Rules of the Perfect Customer Service Greeting

Imagine that you just bought a pricey product, but it’s not working as expected. You try (...)
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February 12, 2021

From gardener to coder: Meet Ábel Hodász, ex-codecooler, now working at software company VCC Live

Meet Ábel Hodász, the latest junior software developer at VCC Live and a proud graduate of (...)
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February 12, 2021

VCC Live Receives the PCI DSS Certification for the 6th Time in a Row

Once again, the company proves to be one of the safest European cloud contact center software (...)
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January 28, 2021

Women in Tech Series 2: Women at VCC Live Share Their Paths in Making Tech More Diverse

VCC Live’s marketing team asked the company’s female staff to share their experiences in the professional (...)
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