Customer Experience, Technology and Business
articles shared by a team of contact center experts.

20 years is a long time, especially in tech. Rather than tell you everything that’s happened (...) 20 years is a long time, especially in tech. Rather than tell you everything that’s happened so far, we thought we’d handpick some of the key moments.

Over the past couple of years, subscriptions have gained tremendous traction, making the subscription economy one (...)

Clients can connect a range of chat apps to VCC. WhatsApp Business, Viber, Telegram, Instagram and (...)

Read this post to learn the fundamentals, key benefits and typical use cases of predictive vs (...)

By allowing your call center agents to be the ones who talk to your customers, you (...)

In this article, we explore a few ways how microfinance institutions can develop a strong customer (...)

We already collected some handy tips for training call center agents. But sometimes adding a little (...)

Agent retention is of utmost importance for any call center that wants to thrive in the (...)

In this article, we use our market knowledge to explore the five contact center industry trends (...)

VCC Live is delighted to be exhibiting at this year's Call & Contact Centre Expo in (...)