Optichannel software takes into consideration the goals of the interaction and specific customer data. This is especially important when it comes to seamless customer interactions in terms of payment and debt collection.(...)

Establishing a business partnership with another company is one of the most practical ways to expand your customer outreach and get more business coverage. Additionally, it is also an excellent way for you to offer more value to your already existing customer base. A business partnership is worth thinking about, no matter what scale your…(...)

With contact centers investing in a remote workforce due to mobility restrictions, it is relevant to start thinking about what this means for the future of contact centers.(...)

As the world is increasingly demanding a remote workforce, it is time to ask yourself both as a manager and as an employer: Can remote agents be as productive as agents sitting in the office?(...)

Having a positive and motivated workforce is especially important when handling real-time customer interactions, as it can bring a lot of unexpected and demanding scenarios, where your agents need to be present, creative, and motivated enough to get back to the job the next day. This is where coaching comes in.(...)