Blog - Page 3 of 33 - VCC Live

Studio Moderna Switches to Remote Operations in Four European Countries Using VCC Live

Leading multichannel and multibrand retailer, Studio Moderna, has started to utilize VCC Live in four additional European countries, so that they could quickly switch to a remote working environment due to the Europe-wide lockdown caused by COVID-19.

Is Predictive Customer Service the Future?

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients better.

5 Tips for Cross-Selling and Strengthening Your Position With Your Customers

If done correctly, cross-sales will add value to your established client relationships, help your branding efforts, and increase revenue. Here’s what cross-selling is and why you should care, along with five tips to get you started.

The Business Advantages of Remote Call Centers

Remote call centers are increasingly becoming a norm, partly due to the times of uncertainty caused by COVID-19 and also as businesses are more and more recognizing its benefits for the business.

Dorottya Márton

MFO Eurocredit sets up VCC Live to establish a remote workforce

We are excited to announce that another financial organization has decided to use VCC Live software in their daily operations, in less than 5 days.

#Customer Experience

What is Average Handling Time and How Can You Reduce It?

Want to improve your AHT? Below we’ve collected a few tips that will help you achieve great customer satisfaction levels while keeping average handling time as low as possible.

Why is a Script Editor a Useful Tool For Contact Center Agents

A script editor enables your agents to communicate with your clients in the most effective way possible, by preparing them for each conversation based on the specific business needs of your company. Here's how it can help your day to day contact center interactions!

Spanish Loan Company Medius Collections Chooses VCC Live to Fuel Their Debt Collection

Medius Collections, the Spanish branch of the dynamically developing debt collection company, Kancelaria Medius Group, decided to choose VCC Live’s cloud-based software solution to fuel their debt collection processes and increase their collection rates.

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