Most companies think they won a customer when they sign the contract with them. But the truth is that when your customer chooses your solution that doesn’t mean that your work is done. Actually, it only begins…

We’re delighted to announce that VCC Live® will be participating as a Gold Partner at the Contact 2019 conference, Hungary’s leading Customer Service and HR conference, which takes place on 6-8 November in Balatonalmádi, on the shores of Lake Balaton. The conference’s motto is ‘The time has come to adapt’, and there can be no […]

As we approach the end of the year, it looks like November will definitely be busy for VCC Live as we’re participating in four separate conferences. The conferences will give us a chance to showcase our company, which, besides providing state-of-the-art technology solutions, also offers consultancy services using our extensive knowledge in the contact center industry.

In order to provide your customers with the best experience, you’ll need to have the right tools. And in the call center one of those tools is undoubtedly headsets. And since it is agents who communicate with your customers and therefore represent your brand, you should make sure to equip them with the best quality headsets you can find.

Have you ever asked your customers what the first thing is that comes to their minds when they think of IVR systems? Well, the bad news is that it’s probably the vision of never-ending calls, with an automated system playing annoying music in the background until they get transferred to a live agent.

With the rise of cloud computing, “as a service” abbreviations became the new buzzwords in the business world. The cloud is slowly becoming the norm among businesses, as the majority of companies have already started to move at least some of their operations from on premise to the cloud.