Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Contact Us Book Demo
+44 208 638 0169
English
Hungarian
Dorottya Márton
March 25, 2020
7 min read
#Business

Managing Virtual Call Center Agents

Managing an entire virtual workforce might seem like a difficult task. We talk about how to effectively manage your remote employees while keeping your KPI’s and your clients happy, with data security in mind.
read more
Dennis Flaum
March 23, 2020
8 min read
#Business

Top 3 Customer Onboarding Metrics You Should Be Tracking

What is customer onboarding and why is it relevant for your business?
read more
Dorottya Márton
March 20, 2020
6 min read
#VCC News

5 Tips For Successful Call Monitoring

Taking the time to listen in and assess the quality of your phone conversations between agents and customers is essential for providing good service, customer loyalty, and revenue.
read more
Dr. Gábor Fehér
March 13, 2020
3 min read
#VCC News

Measures Taken to Ensure Business Continuity at VCC Live During the Pandemic

With potential disruption from the current pandemic, we spent the last few weeks adding additional steps to our business continuity plan and testing our capacity to work remotely.
read more
Attila Szűcs
March 12, 2020
6 min read
#Call Center Life

How to Prepare For an Unexpected Health-Related Scenario in the Contact Center

An unexpected health-related scenario – requiring businesses to completely reorganize their operations – can happen at any time. Companies who are not able to react to such sudden changes face serious financial and organizational consequences.
read more
Dorottya Márton
March 09, 2020
6 min read
#Call Center Life

How to Build Customer Rapport for Your Telesales Business

Customer rapport is a term often talked about in relation to a number of businesses including telesales where success depends on whether you can build trust with your customers and convince them over the phone.
read more
Dóra Rapcsák
March 05, 2020
5 min read
#Customer Experience

Omnichannel Customer Service for Utility Companies

Utility firms typically offer services we take for granted. Their services mostly remain invisible to customers until they receive an inaccurate bill, a notification about incorrect meter reads or information about increased prices.
read more
Péter Málhai
February 28, 2020
7 min read
#Business

Mobility Restrictions? Here’s How to Prepare for Remote Work

Having previously written about the benefits of a remote workforce, the topic comes up again in the context of mobility restrictions.
read more

Recommended articles

Essential Steps to a Smooth and Effective Customer Onboarding

Dóra Rapcsák
November 08, 2019

Increasing Customer Satisfaction With Skills-based Routin...

Roland Háry
August 16, 2019

How to Provide Omnichannel Experience in the Banking Indu...

Elemér Erdősi
June 14, 2019
1 2 3 4 … 26 27 28 29
1 2 3 4 … 28 29